Sarah Astanzai
San Diego,CA
Summary
Dynamic and dedicated professional with extensive experience at Macy's, excelling in customer service and cash handling. Proven ability to enhance team performance through effective training and collaboration. Recognized for maintaining store organization and visual appeal, driving sales, and ensuring customer satisfaction with a strong work ethic and integrity.
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Experienced with inventory and stocking managing cashier teams to ensure smooth and efficient checkout processes. Utilizes team leadership and operational skills to maintain positive customer experience. Track record of effective communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Cashier
The Park Cafe
02.2023 - Current
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Sales Associate
Macy's
02.2015 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to achieve monthly sales targets.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Professionalism and courtesy
- Payment processing
- Product restocking
- POS system operations
- Staff training
- Inventory restocking
- Ordering and stocking
- Honest and dependable
Timeline
Cashier
The Park Cafe
02.2023 - Current
Sales Associate
Macy's
02.2015 - 01.2023
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