Sarah Baig
Galloway,US
Summary
Motivated team player with a strong background in delivering exceptional customer service. Demonstrates ability to maintain composure and professionalism in high-stress situations, efficiently resolving customer complaints. Exceptional communication, organizational, and multitasking skills contribute to consistently providing the highest quality service and fostering a positive customer experience.
Overview
2
2
years of professional experience
Work History
Teacher
Kumon Learning Center
01.2024 - Current
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Adhered to company policies and procedures while providing superior service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Customer Service Representative
Dunkin' Donuts
08.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
No Degree - Biochemistry
Stockton University
Galloway, NJ05-2027
High School Diploma - Health and Sciences
Atlantic County Institute of Technology
06.2021
Skills
- Retail Sales Customer Service
- Microsoft Excel
- Staff Training
- Account Management
- Microsoft Word
- Money Handling Abilities
- Lesson planning
- Relationship building
- Critical thinking
- Front desk operations
LANGUAGES
Urdu - Bilingual
Punjabi - Bilingual
Timeline
Teacher
Kumon Learning Center
01.2024 - Current
Customer Service Representative
Dunkin' Donuts
08.2022 - Current
High School Diploma - Health and Sciences
Atlantic County Institute of Technology
No Degree - Biochemistry
Stockton University
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