Sarah Baldwin
MISSOURI CITY,TX
Summary
Cheerful and upbeat professional with over 15 years of history exceeding customer service expectations. Calm and composed in stressful situations and accustomed to fast paced work environments. Highly motivated, eager to learn and grow within a company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Sales
Analytehealth
09.2021 - Current
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved and exceeded sales goals set.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Worked closely with product teams to understand customer needs and requirements.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored and coordinated workflows to optimize resources.
- Managed and motivated sales team to increase revenue 36% in 15 months time.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Ran collection recovery and increased return by 36% within the first year.
- Increased upsell rate 7% within 6 months and maintained numbers.
- Managed and motivated sales team to increase revenue 36% totaling 1.18 million within 9 months.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased close rate 8.46% within the first six months and maintained numbers.
Health Education Specialist
AnalyteHealth
07.2019 - 09.2021
- Maintained accurate and complete records to document program activities and outcomes.
- Promoted available resources and connected individuals with services.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Number 1 Sales Associate on team 2 years running.
Head Cleaner
Carthage Federal Savings And Loan
03.2014 - 06.2019
- Managed my own time. Prepared my own time sheets and work scheduled to maintain the appearance of the business
- Cleaned, deep cleaned, sanitized and restocked bathrooms, offices, main lobbies, board rooms, kitchen, tell line, vault, and employee brake rooms
- Created priority checklists to maintain the cleanliness of business
- Promoted building security by performing walk troughs and clearing the bank for employees almost daily
- Requested maintenance orders to fix non-working equipment and address any room damage
- Planned and executed the best way to manage the time I was allotted to maintain the expectations of the business
- Provided on the job training for new employees
Customer Service And Sales Representative
Convergys Corporation
02.2017 - 08.2018
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Reviewed customer data, listened and empathized in order to assess current issues and determine potential solutions
- Maintained revenue streams by exhausting every option before offering and processing refunds
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints as well as followed up with all parties involved to insure resolution
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Became number 1 sales associate on my floor for the contract I was assigned within 1 month held this for over a year
- Documented conversations with customers to track requests, problems and solutions
- Helped customers open accounts, process and or set up Credit Card payments, refunds, and made account changes to correspond with customers needs
- Trained employees and assisted in feedback to help promote sales
- Listened into calls for quality and training purposes
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Some College (No Degree) - Accounting/Business
Westmoreland County Community College
Youngwood, PAHigh School Diploma -
Laurel Valley High School
Laurel Valley 2006
Skills
- Client Relationship Management
- Sales Training and Leadership
- Sales Team Training
- Customer Billing
- Customer Service
- B to B Sales
- Appointment Scheduling
- Data Analytics
- Direct Sales
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
- Ring Central Agent Certifications for user's
- Ring Central Supervisor Certifications
- Ring Central Administrator Certifications
- Talk Desk User Certifications
- Talk Desk Supervisor Certifications
- Talk Desk Administration Certifications
- Organizational Analysis Stanford University
Certifications
Ring Central Certicications
Answering Company Call
Moving Calls Through Company
Customer one Agent
Salesforce Agent- Classic in Lightning
Salesforce Agent - Fully Integrated Lightning Experience.
Max Agent
Accessing Billing and Adding Features
Assigning Phones and Apps
Managing Numbers and Key Settings.
Creating and Configuring Users
Introduction and Essential Setup
Communicating with Texts
Using the Mobile App
Sending and Receiving Faxes
Connecting with Video
Collaborating with Messages
Using Your Desk Phone
Calling with the Ring Central App
Phone settings and set ups
Introduction and Essential Setup
Contact Center Overview
Timeline
Director of Sales
Analytehealth
09.2021 - Current
Health Education Specialist
AnalyteHealth
07.2019 - 09.2021
Customer Service And Sales Representative
Convergys Corporation
02.2017 - 08.2018
Head Cleaner
Carthage Federal Savings And Loan
03.2014 - 06.2019
Some College (No Degree) - Accounting/Business
Westmoreland County Community College
High School Diploma -
Laurel Valley High School
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