Sarah Baldwin
Carterville,IL
Summary
Detail-oriented Pharmacy Technician with extensive experience in prescription processing and medication verification. Resolves insurance claims and prior authorization issues, enhancing patient satisfaction through effective communication. Ensures HIPAA compliance in managing patient records and documentation while optimizing inventory management for operational efficiency.
Overview
1
1
Certification
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
Herrin, IL
07.2015 - Current
- Assisted Walgreens pharmacists with prescription preparation and verification.
- Entered prescription data into Walgreens pharmacy systems accurately.
- Processed insurance claims and resolved pharmacy billing issues.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Coordinated refill requests and communicated with prescribers for clarifications.
- Trained new pharmacy technicians on Walgreens workflow and safety steps.
- Supported controlled substance handling and pharmacy compliance procedures.
- Managed patient pickup, phone calls, and in-store customer questions.
- Monitored expiration dates on medications in order to maintain product integrity.
- Stocked medications and maintained organized inventory levels.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Education
Bachelor in Rehabilitation Services -
Southern Illinois University
Carbondale, IL 08.2013 - 05.2015
Herrin High School
Herrin, IllinoisSkills
- Prescription processing
- Pharmacy systems
- Medication verification
- Insurance claims
- HIPAA compliance
- Inventory control
- Drug dispensing
- Filling prescriptions
- Prescription intake
- Labeling procedures
- Refill requests
- Point of sale systems proficiency
- Attention to detail
- Workflow optimization
- Problem solving
- Data entry
- Verbal and written communication
- Customer service
- Empathy and patience
Certification
- Illinois Pharmacy Technician License
- PTCB
- MTM
Timeline
Senior Certified Pharmacy Technician
Walgreens
07.2015 - Current
Bachelor in Rehabilitation Services -
Southern Illinois University
08.2013 - 05.2015
Herrin High School