Sarah Barajas
Justice,IL
Summary
Accomplished Key Manager at Twin Peaks, adept in operations management and customer service, significantly enhanced store efficiency and employee engagement. Expert in mentoring, as evidenced by leading server training at Mangia Mangia, I excel in driving customer satisfaction and team productivity. Proven track record in improving process effectiveness and recruiting top talent.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Manager
Twin Peaks
10.2022 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
- Oversaw employee recruitment efforts, attracting top talent to join the organization''s team of professionals.
Server Trainer
Texas Roadhouse Restaurant
10.2021 - 11.2022
Server Trainer
Mangia Mangia
07.2021 - 11.2021
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Marketing
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Argo Community High School
Summit, IL06.2021
Skills
- Customer Service
- Store Organization
- Operations Management
- Inventory Management
- Customer Satisfaction
Certification
Food handlers License
Bassat
Timeline
Key Manager
Twin Peaks
10.2022 - Current
Server Trainer
Texas Roadhouse Restaurant
10.2021 - 11.2022
Server Trainer
Mangia Mangia
07.2021 - 11.2021
Marketing
Moraine Valley Community College
High School Diploma -
Argo Community High School
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