Sarah Barkawi

• Provided information about service procedures and expected timelines.
• Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
• Documented payment details and personal information on customer accounts.
• Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Worked with clients and finance companies to find optimal solutions for financing.
• Educated and worked with clients on ROI terms to find accurate solutions.
• Targeted accounts at senior and executive levels and secured funding for future initiatives.

Aflac is an insurance company that provides supplemental health insurance to their clients. As a Universal Intern at Aflac, my goal was to focus on ways to give back to the NYC community while offering Aflacs services to potential clients who might need supplemental insurance, activities included:

• Increasing brand awareness using social media marketing
• Contacting local non-profit organizations and seeing how Aflac interns can assist aid to the specific organization
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

• Curated daily social media content for the podcast
• Utilized Twitter and Instagram to promote products, services and content.

• Engineering
• ITG Software Engineering provides leading edge software services to on-line retailers worldwide
• As a marketing intern for ITG Software Engineering my focus was to assist in developing strategies that help meet current business goals by leveraging social media platforms, activities included:
• Build and execute social media strategies
• Monitor customer engagement on all social media platforms
• Assist in the creation of social media marketing ads