Sarah Bassler
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
Winona State University
08.2023 - 05.2025
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Head Lifeguard
City of Hutchinson
06.2023 - 09.2024
- Trained and managed a team of lifeguards on pool safety and risk management protocols.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Addressed and resolved guest complaints, leading to increased satisfaction and positive feedback.
- Developed emergency action plan, significantly streamlining response times during critical incidents.
- Fostered a culture of continuous improvement, organizing workshops on advanced lifesaving techniques.
- Optimized scheduling, balancing staff availability with peak pool usage times to ensure adequate coverage.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
Lifeguard
City of Hutchinson
06.2019 - 08.2022
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Bachelor of Business Administration -
Winona State University
Winona, MN05-2025
Minor in Business Management -
Winona State University
Winona, MN05-2025
High School Diploma -
Hutchinson Public High School
Hutchinson, MN06-2021
Skills
- Customer service
- Staff supervision
- Risk management
- Conflict resolution
- Team management
- Workforce scheduling
- Decision-making
- Teamwork and collaboration
- Critical thinking
- Problem-solving
- Time management
Certification
- First Aid Certification
- CPR/AED Certification
- Lifeguarding Certification - American Red Cross.
Languages
English
Native or Bilingual
Timeline
Front Desk Assistant
Winona State University
08.2023 - 05.2025
Head Lifeguard
City of Hutchinson
06.2023 - 09.2024
Lifeguard
City of Hutchinson
06.2019 - 08.2022
Bachelor of Business Administration -
Winona State University
Minor in Business Management -
Winona State University
High School Diploma -
Hutchinson Public High School
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