Sarah Birling
Cleveland,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
Work History
Store Manager
Dollar General
Conroe, TX
12.2017 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
General Manager
CJ's Packet Icehouse
Pasadena, TX
09.2013 - 10.2017
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Department Manager
Walmart
Huntsville, TX
05.2006 - 09.2010
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Resolved customer complaints and issues promptly and professionally.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Developed promotional campaigns to increase brand recognition in target markets.
- Ensured compliance with company policies and relevant regulations.
- Ensured compliance with all safety regulations in the workplace.
- Handled shift overstock, restocking and inventory control.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Balanced workloads to meet targets without overtaxing employees.
- Worked closely with sales associates to complete tasks.
Education
GED -
Huntsville High School
Huntsville, TX05-1996
Skills
- Loss Prevention
- Employee Training
- Promotional planning
- Risk Management
- Team Development
- Competitor Monitoring
Accomplishments
- Top 5% in sales in 2023 out of 20,000 stores
Timeline
Store Manager
Dollar General
12.2017 - Current
General Manager
CJ's Packet Icehouse
09.2013 - 10.2017
Department Manager
Walmart
05.2006 - 09.2010
GED -
Huntsville High School