SARAH BLOXOM
Pensacola
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Server
Shrimp Basket
Pensacola, FL
04.2010 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders, optimizing efficiency in service delivery.
- Trained and mentored new staff on menu details and service protocols.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Implemented upselling techniques to increase sales and improve customer experience.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Pine Forest High School
Pensacola, FLAssociate of Arts - General Studies
Pensacola State College
Pensacola, FL12-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Performance improvement
- Guest relations management
- Microsoft proficiency
- Computer skills
- Typing speed efficiency
- Problem solving and critical thinking
- Teamwork oriented
- Strong communication skills
Timeline
Server
Shrimp Basket
04.2010 - Current
High School Diploma -
Pine Forest High School
Associate of Arts - General Studies
Pensacola State College