Sarah Bott
North Vernon,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Service Advisor
Nissan of Columbus
11.2023 - 08.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Online Grocery Shopper
Wal-Mart Supercenter
02.2023 - 11.2023
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
Service Advisor
Ray Skillman Westside Hyundai
01.2019 - 01.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Education
High School Diploma -
Jennings County High School
North Vernon05-2014
Skills
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Multitasking
- Reliability
- Customer service excellence
- Phone Etiquette
Timeline
Service Advisor
Nissan of Columbus
11.2023 - 08.2024
Online Grocery Shopper
Wal-Mart Supercenter
02.2023 - 11.2023
Service Advisor
Ray Skillman Westside Hyundai
01.2019 - 01.2023
High School Diploma -
Jennings County High School
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