Sarah Buckner
Chattanooga
Summary
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
8
8
years of professional experience
Work History
DEPARTMENT MANAGER
REI
03.2024 - Current
- Creating and maintaining a visual standard in line with the REI Visual Journals set by Headquarters
- Oversees the daily operations of the department while leading the team in best practices and ensuring the department runs efficiently to achieve organizational objectives
- Acts as a bridge between upper management and the team, often developing policies and procedures to optimize productivity and customer satisfaction
- Facilitates the hiring, on boarding and training process for all new employees
- Manages time cards, schedules, and pay discrepancies
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
MARKETING CONSULTANT
h2b Creative
02.2022 - 08.2024
- Generate innovative & compelling cross-platform content for a broad spectrum of clients
- Oversees podcast management from start to finish including, but not limited to, fostering guest relationships, scheduling, hosting, recording & editing
- Creation of unique Digital asset via direct photography and Lightroom/Photoshop based on client needs
- Increased brand awareness by developing and executing targeted marketing campaigns.
COMMUNITY & MEDIA DIRECTOR
Oddstory Brewing Co.
12.2019 - 02.2022
- Oversaw job posting, organization and applicant communication
- Facilitated interviews with potential candidates
- Coordinated all hiring communication, onboarding procedures, and training experiences for front of house staff
- Creatively problem solved to ensure a uniform and elevated training experience for each new staff member
- Provided outstanding customer and staff support through various channels, including in person, phone, email, and social media
- Created an employee handbook outlining rules, training and operating procedures, and ordering protocol
- Responsible for all front of house employee one-on-ones twice yearly, in-person staff meetings monthly, and weekly in-house procedural communications
- Planned and executed all staff engagement, enrichment, and recognition events
TAPROOM & EVENTS MANAGER
Eventide Brewing
11.2016 - 11.2019
- Assisted with defining roles and posting new job openings
- Maintained a high level of communication throughout the application and hiring process and facilitated in-house discussion about the best candidate
- Implemented and continued management of onboarding and training of all front-of-house staff
- Coordinated all internal communications regarding weekly events, processes, procedures, and new product releases
- Managed administrative logistics of events planning, event booking, and event promotions.
- Administer yearly employee reviews and act as the liaison between front of house staff, brewers and owners
- Executed all planning of employee appreciation events
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
Education
Bachelor of Science - Communication
Kennesaw State University
01.2011
Skills
- Team building
- Policy development
- Process improvement
- Cross-department collaboration
- Effective communication
- Employee training
- Event planning
- Administrative logistics
- Staff management
- Problem-solving
Timeline
DEPARTMENT MANAGER
REI
03.2024 - Current
MARKETING CONSULTANT
h2b Creative
02.2022 - 08.2024
COMMUNITY & MEDIA DIRECTOR
Oddstory Brewing Co.
12.2019 - 02.2022
TAPROOM & EVENTS MANAGER
Eventide Brewing
11.2016 - 11.2019
Bachelor of Science - Communication
Kennesaw State University
Similar Profiles
Vanden YoungVanden Young
Store Sales Specialist at REIStore Sales Specialist at REI
Anne De VourAnne De Vour
Visual Merchandising Specialist at REIVisual Merchandising Specialist at REI
Vonna MoodyVonna Moody
Sales Specialist at REISales Specialist at REI
Lorelei MassenderLorelei Massender
Senior Operations Specialist at REISenior Operations Specialist at REI
Judge MillerJudge Miller
Sales Associate at Great Lakes Ace HardwareSales Associate at Great Lakes Ace Hardware