Sarah Butler
Lake Wales,FL
Summary
My name is Sarah Butler I am 21 years old. My passion for the medical field and helping others developed at 17 when I got my first job at a retirement home. With that experience it has taught me patient care skills. such as patience, kindness and sympathy. It has also taught me each patients care is different and how you have to learn individual patient care. Since I have wanted to get my foot in the door with pursuing a career in the medical field. I take pride in being able to help patients and be apart of making there day better. I am a fast learner, I also work good in fast paced environments. I am a hard worker, my attendance is a big thing to me. I always put my best foot forward in everything I do. Striving to keep a positive attitude even in stressful situations.
Overview
4
4
years of professional experience
Work History
Server
Waters Edge Assisted Living
04.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Helping residents eat, open things, providing any help needed in the dining room.
Assembly Line Worker
Publix Warehouse
03.2021 - 05.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Online Personal Shopper
Walmrt
05.2022 - 04.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Medical Call Center Representative
Eye Specialists Of Mid-Florida
04.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Scheduling patient appointments for 8 different offices and 13 different doctors.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
Education
High School Diploma -
Pen Foster/online School
Peckville, PA05.2021
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Resolving issues
- Verbal and written communication
- Patient care
- Elderly care
- Medical terminology
- Charting patient notes, doctors notes
Timeline
Medical Call Center Representative
Eye Specialists Of Mid-Florida
04.2023 - Current
Online Personal Shopper
Walmrt
05.2022 - 04.2023
Assembly Line Worker
Publix Warehouse
03.2021 - 05.2022
Server
Waters Edge Assisted Living
04.2020 - 03.2021
High School Diploma -
Pen Foster/online School
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