Sarah Calvo
Snohomish,WA
Summary
Dynamic Lead Server Trainer at Maltby Cafe with exceptional leadership and strong multitasking abilities. Enhanced customer satisfaction through effective guest relations and upselling strategies, resulting in improved service standards. Mentored junior staff, fostering a collaborative environment that elevated performance and efficiency during peak dining hours.
Overview
31
31
years of professional experience
Work History
Lead Server Trainer
Maltby Cafe
07.2007 - Current
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
- Managed inventory control procedures, ensuring adequate supplies were available without excess waste or overstocking.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
- Promoted a culture of teamwork by facilitating collaboration among restaurant staff members.
Server
Tulalip Casino - CEDARS CAFE
01.2003 - 07.2007
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Calico Cupboard
04.1995 - 06.2003
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Business Degree -
Skagit Valley College
Mount Vernon, WA05.2002
Skills
- Team motivation
- Strong multitasking
- Guest relations
- Order accuracy
- Upselling strategies
- Allergy awareness
- Exceptional leadership
- Time management
- Alcohol regulations
- Server coaching
Timeline
Lead Server Trainer
Maltby Cafe
07.2007 - Current
Server
Tulalip Casino - CEDARS CAFE
01.2003 - 07.2007
Server
Calico Cupboard
04.1995 - 06.2003
Business Degree -
Skagit Valley College