Sarah Calzado
Santa Rosa,CA
Summary
Accomplished leader with expertise in customer service and staff management, honed at Walmart and Burlington. Successfully implemented process improvements, boosting operational efficiency by 20%. Skilled in team leadership and supervision, driving enhanced service delivery and customer satisfaction. Proven ability to mentor teams, optimize workflows, and analyze data for strategic decision-making.
Overview
2026
2026
years of professional experience
Work History
Department Manager
Walmart
- Supervised daily operations to ensure compliance with company standards and safety protocols.
- Trained and mentored team members on inventory management and customer service practices.
Cashier
Burlington
07.2022 - 11.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained organized checkout area to enhance shopping experience for customers.
- Assisted in inventory management by restocking shelves and ensuring product availability.
Customer Service Supervisor
Burlington
07.2022 - 11.2025
- Supervised daily operations to enhance customer satisfaction and service efficiency.
- Trained and mentored staff on best practices in customer engagement and conflict resolution.
- Implemented process improvements that streamlined customer service workflows and reduced wait times.
- Analyzed customer feedback to identify trends and develop strategies for service enhancement.
Claims Associate
Walmart.com
11.2008 - 11.2022
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Coordinated scheduling to optimize staffing levels during peak business hours.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Developed staff training programs focused on enhancing product knowledge and service skills.
Education
No Degree -
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
Timeline
Cashier - Burlington
07.2022 - 11.2025
Customer Service Supervisor - Burlington
07.2022 - 11.2025
Claims Associate - Walmart.com
11.2008 - 11.2022
Department Manager - Walmart
Piner High School - No Degree,