Sarah Carlson
Minocqua,WI
Summary
High-energy Receptionist Assistant with top-notch clerical abilities and great people skills. Enthusiastic about helping staff and guests with diverse needs. Maintainsfiles and protects information security. Ambitious, career-focused job seeker, anxious to obtain a position to help launch career while achieving company goals. I have a ton of customer service experience. I worked from home for many years until covid hit and lost my favorite job. I am looking to better my career moving forward I feel I would do great with working with the community. I have a ton of experience working in hospitals and clinics with lots of confidentiality in patient care. I have always been a team player in all my jobs and always have had great employee reviews. I am looking forward to an interview as I am trained to work in any office setting and from home. Really would like to better my career.
Overview
11
11
years of professional experience
Work History
Receptionist /Office Assistant
Aspirus Woodruff Clinic
Woodruff, WI
09.2019 - Current
- Greeted customers, delivery persons and official representatives.
- Maintained office supply inventory and placed orders to meet demand.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Displayed professional standards at reception desk to impress visitors.
- Handled diverse needs for clients in-person, by phone or through email.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
Customer Service
Best Practice Professionals
Salt Lake City, UT
02.2013 - 04.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
Education
High School Diploma -
Lakeland Union High School
Minocqua, WI05.1992
Skills
- Meticulous and Organized
- Multi-Line Telephone Skills
- Office Equipment Operations
- Organization and Efficiency
- Call Answering and Routing
- Reliable and Punctual
- Attention to Detail
- Administrative Support
- Customer Service
- Visitor and Customer Relations
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Appointment Scheduling
- Computer Proficiency
- Cash Management
References
Aspirus
- Rob Sullivan 715-716-0942 WPS
- Scott Howard 715-614-2626 Golf Pro Country Club / Coach
- Shawn Umland 715-892-2425 LUHS School Board former Teacher
Timeline
Receptionist /Office Assistant
Aspirus Woodruff Clinic
09.2019 - Current
Customer Service
Best Practice Professionals
02.2013 - 04.2019
High School Diploma -
Lakeland Union High School
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