Sarah C. Cordero
Jersey City,NJ
Summary
Experienced Human Resources professional with expertise in leave administration, benefits administration, and various HR disciplines. Demonstrates keen attention to detail, exceptional organizational abilities, and effective communication skills. Skilled in analyzing and solving complex problems with a thoughtful and analytical approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SR. MANAGER, HR BUSINESS PARTNER
MTA Metro-North Railroad
10.2022 - Current
- Cultivate and maintain effective working relationships with client groups to provide guidance, support and interpretation of People (HR) related polices and processes.
- Management of salary offers, job descriptions, position updates to ensure data integrity of position management and proper classification of new hires and current employees.
- Develop and deliver trainings on absence management including but not limited to FMLA, Paid Family Leave (PFL), Short Term/ Long Term Disability.
- Oversee leave of absence transactions and provide guidance for escalated issues.
- Liaison between third party FMLA vendor and MNR to ensure compliance with service level agreements and proper administration of FMLA.
- Ensure Employee Relations (ER) best practices are adhered to, conduct timely investigations and propose corrective actions while collaborating with Legal, Labor Relations, EEO, and other stakeholders to ensure ER compliance.
- Extensive partnership with Labor Relations through the participation of company hearings
and trials as a representative of the HR Department with demonstrated knowledge across
all HR policies. - Partner with Health Services, OHS, and case managers to facilitate vocational assistance program, as needed.
- Provide performance management guidance and consultation to managers.
- Maintain confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Management and oversight of junior members of the staff and HR team.
MANAGER, WORKFORCE AVAILABILITY
MTA Metro-North Railroad
01.2020 - 10.2022
- Manage and oversee the day to day responsibilities of the Workforce Availability team to ensure compliance and consistency.
- Facilitated case management for occupational and non occupational injuries and execute administrative procedures as needed.
- Manage and administer FMLA, Short Term and Long Term Disability, Paid Family Leave, Military Leave.
- Partner with departments OHS, Labor Relations, Payroll and the Business Service Center to advise on HR policies aimed at maximizing workforce availability.
- Counsel and advise employees on HR processes and policies.
- Assist with delivering Absence Management trainings.
- Conduct audits to ensure accuracy, consistency, and integrity of HR's leave of absence policies and procedures.
- Team Lead for COVID 19 efforts and COVID case management.
- Partner with Talent Acquisition and MTA Police Department to conduct interviews.
- Lead and participated in various special projects as request by Senior Management.
- Executed leave module enhancements within the Kronos timekeeping system.
- Performed historical timekeeping adjustments to ensure proper FMLA utilization.
- Assisted with the administration of reasonable accommodations in accordance with the Americans with Disabilities Act.
SR. SPECIALIST, WORKFORCE AVAILABILITY
MTA Metro-North Railroad
04.2017 - 01.2020
- Managed and administered FMLA, Short Term and Long Term Disability, Paid Family Leave, and Military Leave.
- Lead and participated in special projects as requested by Senior management.
- Performed historical and time keeping adjustments to ensure proper FMLA utilization.
- Executed leave module enhancements within Kronos, the time keeping system.
- Facilitated case management for occupational and non occupational illnesses/injuries and execute administrative procedures as needed.
- Assisted with the administration of reasonable accommodations in accordance with the Americans with Disabilities Act.
HR LEAVE ADMINISTRATOR
MTA Metro-North Railroad
12.2012 - 04.2017
- Responsible for the day to day administration and management of Family Medical Leave.
- Counseled employees regarding FMLA related matters.
- Provided excellent customer service to both internal and external
clients. - Participated and acquired talent for the organization's summer internship program.
SR. BENEFITS ADMINISTRATOR
American International Group, Inc.
08.2005 - 02.2012
- Administered all leave types in accordance with the organization's leave of absence policies, federal and state regulations.
- Executed and reviewed daily reports in Peoplesoft used to administer and track leave of absence claims.
- Communicated with various internal and external groups to manage leave of absence claims.
- Managed, collected, and tracked benefit payment premiums for employees on a leave of absence status.
- Processed all refunds and retroactive charges for all benefit plans.
- Managed COBRA documentation and handled Worker's compensation intake.
- Responsible for benefit enrollment and eligibility for AIG manual companies.
- Assisted with the coordination and execution of annual Health and Welfare open enrollment for all benefit plans.
Education
Bachelor of Science (B.S.) - Business Administration Management
NEW JERSEY CITY UNIVERSITY
Jersey City, NJ05.2005
Associate in Science (A.S.) - Business Administration
HUDSON COUNTY COMMUNITY COLLEGE
Jersey City, NJ05.2002
Skills
- Leave Administration
- FMLA Compliance
- PeopleSoft
- Kronos
- HRIS data management
- Cross departmental coordination
- Project management
- Communication Skills
- Confidentiality & Data Integrity
Certification
- Human Resources Generalist Certification, Pace University
- Employee Engagement & Relations, Pace University
- Essentials of Human Resources Management Certificate, Pace University
Languages
Tagalog
Timeline
SR. MANAGER, HR BUSINESS PARTNER
MTA Metro-North Railroad
10.2022 - Current
MANAGER, WORKFORCE AVAILABILITY
MTA Metro-North Railroad
01.2020 - 10.2022
SR. SPECIALIST, WORKFORCE AVAILABILITY
MTA Metro-North Railroad
04.2017 - 01.2020
HR LEAVE ADMINISTRATOR
MTA Metro-North Railroad
12.2012 - 04.2017
SR. BENEFITS ADMINISTRATOR
American International Group, Inc.
08.2005 - 02.2012
Bachelor of Science (B.S.) - Business Administration Management
NEW JERSEY CITY UNIVERSITY
Associate in Science (A.S.) - Business Administration
HUDSON COUNTY COMMUNITY COLLEGE
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