Sarah Ciontea
Clovis
Summary
Dedicated medical receptionist with exceptional interpersonal skills and a proven track record in customer service. Committed to contributing to a dynamic healthcare team while fostering positive patient experiences and streamlining office operations. Aiming to expand knowledge and skills in the medical field while aligning with the organization's overall mission.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Physician’s Hearing Services
02.2023 - Current
- Spearheaded scheduling optimization and resource allocation, effectively cutting patient wait times and maximizing office efficiency during high-volume hours.
- Saw to daily office operations, maintaining rigorous adherence to all federal and state healthcare regulations and internal policies.
- Assisted with the successful adoption of electronic health record system, resulting in improved data processing and staff ease of use.
- Worked with insurers on insurance verification protocols, directly decreasing claim denials and accelerating revenue cycle performance.
- Orchestrated critical communication pathways among office staff, patients, and third party entities, ensuring no errors in information exchange.
- Maintained and fortified internal processes by helping to implement robust procedures, consistently meeting OSHA and HIPAA compliance standards.
Starbucks Manager
Safeway
02.2013 - 02.2023
- Effectively communicated with employees and upper management to ensure complete care of customers.
- Write orders to ensure customers can always receive all the items that they want each day.
- Collaborated with store managers to implement merchandising plans and drive sales.
- Leading my team to build relationships with the customer base and make sure the customer and my employees needs are met each day.
- Writing schedules for the department’s employees, making sure that we have coverage at all the crucial times.
- Building strong working relationships with other store personnel to help the store function at its best.
Education
No Degree -
Fresno City College
Fresno, CA01.2019
High School diploma - undefined
Buchanan High School
Clovis, CA06.2012
Skills
- Appointment scheduling and management
- Highly organized and Detail-oriented planning
- Dedicated patient advocate and facilitator
- Emphasis on team success
- Support for healthcare professionals
- Insurance process navigation
- Telephone etiquette
- Proficient in Microsoft Office and multi-line phone systems
- Front desk operations
Timeline
Medical Receptionist
Physician’s Hearing Services
02.2023 - Current
Starbucks Manager
Safeway
02.2013 - 02.2023
High School diploma - undefined
Buchanan High School
No Degree -
Fresno City College