Sarah Clermont
Boynton Beach,FL
Summary
A proactive and determined individual who excels in working in a fast-paced environment and delivering excellent customer service. Has experience in customer service and retail roles, organized, and committed to teamwork. Has strong communication and leadership abilities with a passion for driving business growth and achieving results.
Overview
5
5
years of professional experience
Work History
BDC Representative
Palm beach Acura
West Palm Beach, Florida
03.2023 - 11.2024
- Greeted customers and provided excellent customer service.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Service Specialist
Mercedes
West Palm Beach, Florida
03.2024 - 10.2024
- Assisted clients with vehicle service needs, enhancing satisfaction and loyalty.
- Resolved technical issues swiftly, improving service efficiency.
- Collaborated with team to streamline service processes, reducing wait times.
- Implemented feedback systems to improve service delivery and client experience.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
Sales Manager
Cricket Wireless
West Palm Beach, Florida
07.2021 - 04.2023
- Actively engaged with customers to understand their needs and offer them the best solutions that Cricket Wireless can offer
- Provided excellent customer service to all customers with a friendly and positive attitude
- Maintained an understanding of all Cricket Wireless products, services, and promotional offerings
- Meet and exceed individual and team sales goals by closing sales and upselling to customers
- Maintain a clean and organized store environment, including merchandising and inventory management
- Aid in the day-to-day operations of the store, including cash handling, opening and closing the store, and participating in team meetings
Cashier
Publix
Loxahatchee Groves, Florida
06.2019 - 08.2020
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Resolved customer inquiries swiftly, ensuring a smooth shopping experience.
- Handled cash and credit transactions accurately, maintaining a balanced cash drawer.
- Collaborated with team members to improve checkout processes and minimize errors.
Education
High School Diploma -
John I Leonard High School
Lake Worth, FL05-2021
Skills
- Cash Handling
- Inventory Management
- Merchandising
- Team Collaboration
- Time Management
- Networking
- Conflict Resolution
- Adaptability
- Additional language-Haitian Creole
Timeline
Service Specialist
Mercedes
03.2024 - 10.2024
BDC Representative
Palm beach Acura
03.2023 - 11.2024
Sales Manager
Cricket Wireless
07.2021 - 04.2023
Cashier
Publix
06.2019 - 08.2020
High School Diploma -
John I Leonard High School