Strong leader and problem-solver dedicated to streamlining operations that promote organization and increase efficiency. Uses concise decision-making skills and sound judgment to positively impact all-around success.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
Community Medical Center
08.2023 - Current
Enhanced guests satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
Coordinated with various departments to address visitors patient inquiries or concerns efficiently.
Handled high-pressure situations calmly, maintaining professionalism at all times.
Shift Lead/Head Bartender
Buffalo Wild Wings
11.2018 - 07.2023
Enhanced customer satisfaction through effective conflict resolution and prompt service.
Streamlined inventory management processes to reduce waste and increase profitability.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Scheduled staff shifts to secure adequate coverage and productive workflows.
Daycare Owner/Operator
Learning Tree Childcare
06.2012 - 07.2018
Increased enrollment rates by implementing innovative marketing strategies and community outreach programs.
Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
Recruited qualified staff members through rigorous screening processes to maintain a high-quality team of childcare professionals.
Established partnerships with local businesses to support the daycare center''s growth within the community.
Health Unit Coordinator/Certified Medical Assistant at Community Medical CenterHealth Unit Coordinator/Certified Medical Assistant at Community Medical Center