Sarah Cridlin
Indianapolis,Indiana
Summary
Administrative professional with 15+ years of experience in streamlining workflows and managing cross-departmental communications. Expertise in administrative support, records management, and office administration, with a focus on accuracy and efficiency. Demonstrates strong collaborative skills, enhancing operational efficiency through meticulous documentation and coordination of administrative priorities.
Overview
17
17
years of professional experience
Work History
Front Deak Administrator
Robert James Sales
Indianapolis, Indiana, US
01.2022 - Current
- Managed all work orders and purchase orders for 15 branches of RJS.
- Organized communications and prepared reports, memos, emails.
- Managed all billing processes related to freight services at the corporate office.
- Enhanced team productivity by refining and implement digital documentation systems to enhance operational efficiency, while managing cross-departmental communications.
- Maintained meticulous records; coordinating multiple administrative priorities.
Policy Change Specialist
Cincinnati Financial Corporation
Fairfield, OH, US
01.2020 - 01.2022
- Processed policy applications, ensuring compliance and accuracy in documentation.
- Resolved inquiries efficiently, enhancing customer satisfaction and trust.
- Reviewed agent requests, conducted audits, and maintained compliance with reports.
- Issued new policy information, streamlining communication and documentation processes.
- Resolved complex policy inquiries and provided expert guidance to agents, enhancing service quality and maintaining strong client relationships.
Client and Office Coordinator
LifeWay Counseling and Psychology Centers
Blue Ash, Ohio, US
10.2015 - 01.2020
- Processed patients intake registrations,
- Entered charges, reconciled accounts, and prepared deposits.
- Handled insurance verifications, claims, payments and follow-ups; calling for authorizations, verifying coverages and following up on claim payments.
- Managed office employees, maintaining coverage for optimal efficiency.
- Coordinated meetings and appointments with physicians, therapists, and office employees; Including our monthly company-wide luncheons for all staff members.
Accounting Associate
AdvantageRN
West Chester, Ohio, US
06.2008 - 02.2014
- Assisted in managing payroll processes within the Accounting department.
- Coordinated directly with healthcare professionals to manage their weekly time submissions from the Hospitals.
- Handled administrative tasks for the accounting department, including mailing paychecks and preparing weekly reports, while managing general office tasks.
- Led front desk team operations while maintaining accurate patient documentation,
Education
Education major -
Miami University
Hamilton, Ohio05.2023
High School Diploma -
Hamilton High School
Hamilton, Ohio01.2000
Skills
- Payroll
- Billing
- Data Entry and Multi-line Phone systems
- Office Administration
- Customer Service
- Skilled in Microsoft PowerPoint Along with Microsoft Word, Microsoft Excel, Outlook, Acccess, As well as Microsoft OneNote, Microsoft publisher, Microsoft teams, Communication and collaboration, Time management, Problem-solving, and Cyber Security Knowledge
- Insurance; experience in processing and settling insurance claims, risk assessment, policy analysis as well as considerable experience with Health and Life insurance policies
- Records Management
- Accounting
- Administrative Support
- Scheduling
- Documentation
Timeline
Front Deak Administrator
Robert James Sales
01.2022 - Current
Policy Change Specialist
Cincinnati Financial Corporation
01.2020 - 01.2022
Client and Office Coordinator
LifeWay Counseling and Psychology Centers
10.2015 - 01.2020
Accounting Associate
AdvantageRN
06.2008 - 02.2014
Education major -
Miami University
High School Diploma -
Hamilton High School