Sarah Crooke

• Led a team of 43 partners to consistently achieve or exceed performance targets.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service and prompt issue resolution.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Answered phone calls and addressed customer concerns as needed to ensure customer satisfaction.
• Utilized Microsoft excel/word/teams to track and communicate department sales and KPI's with store leadership.

• Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
• Reduced employee turnover by fostering a positive work environment and providing ongoing support to team members.
• Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
• Helped to train and mentor incoming partners on all SOPs for the company to ensure appropriate use of devices and software.

Advanced from Cashier to Central Checkout Specialist within 1.5 years of employment (Sept 2012- Jan 2014)

• Streamlined checkout process for increased efficiency and reduced customer wait times.
• Issued receipts, refunds, credits or change due to customers.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Transitioned to Curbside Specialist (May 2018 - Sept 2019)

• Ensured safety and quality control by double-checking orders before delivering them to customers' vehicles.

• Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.