Sarah Cruz
Fairborn,OH
Summary
Dynamic Licensed Cosmetologist with a proven track record at Great Clips Hair Salon, excelling in relationship building and appointment scheduling. Recognized for enhancing team efficiency and delivering exceptional customer service. Skilled in sanitation practices and adept at upselling, ensuring client satisfaction and loyalty through personalized consultations and effective communication.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist
Three Eighty Salon
Enon, OH
07.2022 - Current
- Assisted in providing personalized hair consultations to clients.
- Gained experience with customer service by addressing client inquiries and concerns professionally.
- Learned and applied safety protocols while using various cosmetology tools and products.
- Supported senior cosmetologists in performing haircuts, coloring, and styling techniques.
- Maintained cleanliness and organization of workstations for optimal efficiency.
- Used computer software to schedule clients and keep track of information for future use.
- Gave excellent customer service over the phone.
Assistant Manager Licensed Cosmetologist
Great Clips Hair Salon
Fairborn, OH
08.2003 - 07.2022
- Streamlined operational processes to enhance team efficiency and improve service delivery.
- Coordinated scheduling and resource allocation to meet organizational goals and optimize workflow.
- Developed training materials for new staff, ensuring consistent understanding of company policies and procedures.
- Analyzed performance data to identify areas for improvement and recommend actionable strategies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Telesales Agent
MarketUSA
Fairborn, Oh
09.1998 - 06.2001
- Developed and maintained strong customer relationships through effective communication and follow-up strategies.
- Utilized CRM software to track sales interactions and manage client data efficiently.
- Conducted needs assessments to identify customer requirements, enhancing overall satisfaction.
- Analyzed market trends to adjust sales strategies, ensuring alignment with customer expectations and demands.
- Enhanced overall efficiency by staying organized, setting realistic goals, and consistently following through on tasks until completion.
- Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
Education
Licensed Cosmetologist -
Greene County Career Center
Xenia, OH05-2000
High School Diploma -
Bellbrook High School
Bellbrook, OH05-2000
Skills
- Appointment scheduling
- Sales and upselling
- Relationship building and management
- Friendly communication
- Administrative procedures
- Issue resolution
- Strong manual dexterity
- Payment processing expertise
Certification
- Advanced Licensed Cosmetologist
- Barricade Certifications
- Independent Contractor License
Timeline
Licensed Cosmetologist
Three Eighty Salon
07.2022 - Current
Assistant Manager Licensed Cosmetologist
Great Clips Hair Salon
08.2003 - 07.2022
Telesales Agent
MarketUSA
09.1998 - 06.2001
Licensed Cosmetologist -
Greene County Career Center
High School Diploma -
Bellbrook High School