Hi, I’m
Sarah D'Arcy
Akron,NY
Summary
Dedicated and goal-driven District Manager with 15+ years of expertise in personnel management, operational optimization, and workflow enhancement. Proficient in providing comprehensive training to personnel and licensing partners, facilitating teams to deliver exceptional client services, and devising strategies to uphold and improve client satisfaction levels.
Overview
15
years of professional experience
Work History
StarbucksSyracuse, NY
District Manager
03.2010 - Current
Job overview
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Oversee customer service operations by providing guidance and leadership to teams, ensuring delivery of exceptional service fostering client satisfaction and loyalty
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Drove district growth through program quality, sales initiatives and customer service.
Niagara Lutheran Health SystemLancaster, NY
Additional Experience: Assistant Administrator
Job overview
- Collaborated with medical directors on matters related to resident care standards and clinical practices.
- Interpreted federal and state laws governing long-term care facilities and ensured compliance with all applicable regulations.
- Fostered strong relationships between staff members through training sessions or team building exercises.
- Provided guidance and support to departmental managers on issues related to personnel management or regulatory compliance.
- Oversaw daily operational activities such as admissions and discharges, dietary services, housekeeping, maintenance, social services.
- Responded promptly to inquiries from families regarding their loved ones' status or care plan.
Education
D'Youville CollegeBuffalo, NY
Master of Science from Health Care Administration
Hilbert CollegeHamburg, NY
Bachelor of Science from Business Administration
Skills
- Profitability Optimization
- Operations Oversight
- Client Relationship Building
- Financial Management
- Consulting
- Workforce Development
- Data-driven decision-making
- Strategic planning and execution
Timeline
District Manager
Starbucks
03.2010 - Current
Additional Experience: Assistant Administrator
Niagara Lutheran Health System
D'Youville College
Master of Science from Health Care Administration
Hilbert College
Bachelor of Science from Business Administration