Sarah Dulcio
Pompano Beach,FL
Summary
Skilled in customer service and data entry, enhanced guest experiences at Hollywood Inst Of Beauty, ensuring seamless service and repeat business. Demonstrated exceptional attention to detail and team collaboration, contributing to a professional environment and positive word-of-mouth referrals. Achieved notable efficiency in high-pressure situations, balancing tasks with poise.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hollywood Inst Of Beauty
11.2022 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
VIP Bottle Server
Premier Restaurant, Bar & Lounge
01.2021 - 12.2022
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Supported needs of hundreds - person wait staff who attended to specific needs of countless customers daily for lounge restaurant with social relevancy and intentionality.
Waitress
Cafe Iguana Pines
12.2019 - 04.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Blanche Ely
Pompano Beach, FL06-2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
Languages
Creole
Professional Working
Timeline
Front Desk Receptionist
Hollywood Inst Of Beauty
11.2022 - 03.2024
VIP Bottle Server
Premier Restaurant, Bar & Lounge
01.2021 - 12.2022
Waitress
Cafe Iguana Pines
12.2019 - 04.2020
High School Diploma -
Blanche Ely
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