Sarah Faber
Aurora,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Ardeo Education Solutions
Lisle, IL
04.2023 - Current
- Assisted in managing CEO calendar and travel arrangements. Supported scheduling of meetings and ensured timely distribution of materials.
- Oversaw management and reconciliation of expense reports for CEO and COO.
- Assisted administrative assistant with daily tasks and responsibilities. Provided support and feedback on work performance. Offered guidance to enhance productivity and efficiency.
- Directed senior-level administrative support for client service and sales departments, ensuring seamless project coordination.
- Facilitated administrative support for COO, VP of HR, and leadership team members.
- Assisted in managing special projects and key events, including weekly board and investor meetings. Supported team coordination to ensure smooth execution of initiatives.
- Spearheaded management of Egencia travel platform as primary point of contact, ensuring seamless operations.
- Oversaw and coordinated administrative accounts, including Uber and Costco, ensuring efficient management.
- Executed daily responsibilities autonomously while adapting to shifting priorities and deadlines.
Medical Billing Specialist
Vitality Women's Physical Therapy
Elmhurst, Illinois
11.2022 - Current
- Contacted insurance providers to facilitate review of authorization submissions. Assisted in gathering additional clinical information as required. Informed staff of approval and denial outcomes.
- Processed and submitted all medical claims to Blue Cross Blue Shield.
- Validated all Blue Cross Blue Shield PPO insurance plans and delivered comprehensive explanations to new patients.
- Verified accuracy of all patient medical information to uphold quality standards.
- Facilitated revenue generation by collaborating with patients to develop payment plan schedules for overdue balances.
- Oversaw training of medical office coordinators on accurate collection of co-pays, patient balances, and self-pay payments.
Medical Office Coordinator
Vitality Women's Physical Therapy
Elmhurst, Illinois
08.2021 - Current
- Oversaw preparation of EMR charts for new patients. Managed scheduling and documentation review for patient discharges. Ensured accuracy of discharged patient chart documentation.
- Managed communication with new and existing patients via phone and email. Provided guidance on patient care inquiries and articulated clinic policies and procedures.
- Facilitated efficient processing of new patient paperwork to enhance operational workflow
- Assessed Blue Cross Blue Shield PPO insurance plans to ensure clarity and understanding for new patients.
- Processed and facilitated all preauthorization requests to ensure compliance with Blue Cross Blue Shield labor fund policies.
- Oversaw the development and revision of comprehensive company policies and procedures. Led initiatives to create effective training manuals that enhance employee performance. Championed best practices in documentation to align with organizational goals.
- Oversaw patient admissions and discharges to enhance workflow efficiency and support quality care delivery.
- Orchestrated effective communication channels between management and staff. Informed co-owners of emerging personnel challenges. Led initial discussions with staff to uphold compliance with company policies and guidelines.
- Crafted targeted posts to enhance clinic's online presence and connect with patients.
Softball Head Coach
Northbrook Girls Softball Association
Northbrook, Illinois
01.2018 - 09.2022
- Develop, train and execute off season winter conditioning programs.
- Manage practices, evaluate individuals' performance, and train to be competitive in various softball tournaments.
- Prepare and maintain practice facilities both in and outdoor environments.
- Maintain storage and strict inventory of pertaining equipment.
- Won NGSA Spartan Classic 2022 Gold bracket: Runner-up in 2021 Arlington Heights Thunderbolt 11u division.
- Participate in events as an official representative of the NGSA softball program.
Front Desk Coordinator
DPT Sport Physical Therapy
Burr Ridge, Illinois
07.2020 - 08.2021
- Oversee patient/client’s demographic and insurance information into the EMR system Optimis PT efficiently and accurately.
- Verify patients' insurance eligibility and claims status with commercial and private insurance agencies.
- Prepare new patient paperwork for initial evaluations.
- Manage a multi-line phone system and pleasantly greet all patients while maintaining rapport and professionalism.
- Sustain updated documentation/ spreadsheets for the clinic as needed.
- Receive, handle, and execute patient balance payments for unpaid bills.
- Submit electronic/paper claims documentation for timely filing.
- Train new administration assistants to high standards, company values and high integralities.
Member Services Manager
LA Fitness
Elmhurst, Illinois
08.2018 - 07.2020
- Management responsibilities include but are not limited to the recruiting, hiring, training, and developing, and termination of front desk, janitorial, and day care positions within the facility.
- Ensure the highest level of customer satisfaction concerning billing and other related account issues.
- Ensure all legal and regulatory documentation is filed in addition to monitoring for compliance within city and state regulations.
- Generate work orders with multiple vendors to ensuring compliance within State laws - manage inventory controls, maintenance vendor selection and daily operations troubleshooting.
Administration Graduate Assistant
Northern Illinois University
Dekalb, Illinois
09.2017 - 05.2018
- Provide valuable assistance to administrators while answering phone calls for undergraduate advising appointments.
- Assist professors in research methods designing Excel spreadsheets explaining data that was conducted over a seven-day span.
- Organize meetings and special events for professors and other staff members such as Friday Lunch ins, Alumni Appreciation, and Student Honors.
Education
Master of Science - Kinesiology and Physical Education, Sport and Exercise Psychology
Northern Illinois University
DeKalb, IL05.2018
Certificate of Sport Management - Certificate of Graduate Study
Northern Illinois University
Dekalb, IL05.2018
Bachelor of Science - Psychology, Communications
Palm Beach Atlantic University
West Palm Beach, FL05.2015
Skills
- AR/AP
- Spreadsheet management
- Meeting minutes
- Office administration
- Report analysis
- Project planning
- Scheduling
- Social media knowledge
- Performance improvement
- Paperwork drafting
- Internal communications
- Employee training and development
- Office management
- Time management
- Marketing
- Inventory auditing
- Supply replenishment
- Client relationship management
- Executive support
- Administrative support
Affiliations
CPR/First Aid- American Heart Association.
Accomplishments
Rising Star Award Winner - July 2024
Timeline
Executive Assistant
Ardeo Education Solutions
04.2023 - Current
Medical Billing Specialist
Vitality Women's Physical Therapy
11.2022 - Current
Medical Office Coordinator
Vitality Women's Physical Therapy
08.2021 - Current
Front Desk Coordinator
DPT Sport Physical Therapy
07.2020 - 08.2021
Member Services Manager
LA Fitness
08.2018 - 07.2020
Softball Head Coach
Northbrook Girls Softball Association
01.2018 - 09.2022
Administration Graduate Assistant
Northern Illinois University
09.2017 - 05.2018
Master of Science - Kinesiology and Physical Education, Sport and Exercise Psychology
Northern Illinois University
Certificate of Sport Management - Certificate of Graduate Study
Northern Illinois University
Bachelor of Science - Psychology, Communications
Palm Beach Atlantic University