Sarah Fernandez
Las Vegas,NV
Summary
Dynamic customer service professional with a proven track record at Cox Communications, excelling in relationship building and customer engagement. Skilled in negotiation and active listening, I consistently enhanced customer satisfaction and loyalty, achieving significant retention improvements through personalized service and effective problem resolution. Passionate about delivering exceptional experiences and fostering lasting connections.
Professional and experienced legal services provider prepared for this role. Demonstrates strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs. Skilled in document verification, client communication, and legal compliance. Valued for integrity, precision, and problem-solving abilities.
Experienced with notarizing documents and ensuring their legal validity. Utilizes keen eye for detail and thorough understanding of legal processes to support accurate document execution. Knowledge of regulatory compliance and proven ability to manage client relationships effectively.
Diligent [Desired Position] with robust background in notarization, ensuring legal compliance and accuracy in document execution. Successfully facilitated numerous legal and financial transactions, demonstrating high level of attention to detail and integrity. Demonstrated expertise in client communication and document review.
Diligent [Desired Position] with strong foundation in loan document handling and clear communication with clients. Demonstrated success in ensuring accurate and timely completion of loan documents while maintaining compliance with regulatory requirements. Proven ability to build relationships and provide excellent customer service.
Professional with thorough understanding of loan signing processes and commitment to accuracy and efficiency. Recognized for meticulous attention to detail and ability to manage complex transactions smoothly. Team-oriented with focus on collaboration and achieving optimal results, adaptable to dynamic environments, and skilled in document verification and client communication.
Professional with strong background in loan documentation and notarization. Expertise in managing client relationships, ensuring compliance with legal requirements, and facilitating smooth transactions. Focused on team collaboration, adaptability, and achieving results. Skilled in document review, attention to detail, and effective communication. Reliable and flexible, ready to meet changing needs.
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesperson
Kay's Jeweler's
11.2023 - Current
- Engaged customers through personalized service, enhancing overall shopping experience.
- Educated clients on product features, ensuring informed purchasing decisions.
- Assisted in inventory management, maintaining stock levels and product displays.
- Collaborated with team members to achieve sales targets and improve store performance.
- Developed strong relationships with repeat customers, fostering loyalty and trust.
- Resolved customer inquiries and concerns promptly, enhancing satisfaction levels.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Personal Care Assistant
Healthy Life
03.2021 - Current
- Provided compassionate support to clients in daily living activities, enhancing overall well-being.
- Assisted in developing personalized care plans tailored to individual client needs and preferences.
- Coordinated with healthcare professionals to ensure continuity of care and address client concerns effectively.
- Trained new staff on best practices for personal care and client interaction protocols.
- Implemented safety measures and monitored environmental conditions to maintain a secure setting for clients.
- Evaluated client progress regularly, adjusting care strategies as necessary to achieve optimal outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Assisted patients with self-administered medications.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Assisted with daily living activities, running errands, and household chores.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Receptionist
Serenity Funeral Service
09.2020 - 03.2022
- Greeted and assisted families with compassion during difficult times, ensuring a supportive atmosphere.
- Managed incoming calls and inquiries, directing them to appropriate staff members efficiently.
- Scheduled appointments and coordinated logistics for memorial services, optimizing workflow processes.
- Maintained accurate records of client information and service arrangements in compliance with regulations.
- Developed standardized response protocols for common inquiries, improving consistency in communication.
- Collaborated with funeral directors to ensure seamless transitions between services and administrative tasks.
- Implemented improvements to front desk operations, increasing overall efficiency and client satisfaction levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Improved data privacy compliance with meticulous management of sensitive information.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Supported company correspondence by drafting and distributing memos and emails.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Retention Customer Service Representative
Cox Communications
11.2013 - 11.2020
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Implemented retention strategies to reduce churn rate among existing customers.
- Collaborated with cross-functional teams to streamline service processes and improve efficiency.
- Analyzed customer feedback to identify recurring issues and develop proactive solutions.
- Trained new representatives on best practices for handling retention-related calls effectively.
- Developed personalized communication strategies to address individual customer needs and concerns.
- Led initiatives to enhance product knowledge among team members, improving service quality.
- Monitored key performance indicators to assess effectiveness of retention efforts and adjust strategies accordingly.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
- Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Ensured compliance with industry regulations and company policies throughout all dealings with customers.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
- Collaborated with team members to implement new strategies for improving overall customer retention.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CA06-1992
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Networking
- Sales process
- Active listening
- Sales management
- Negotiation
- Product description
- Relationship selling
- Up-selling
- Cross-selling products and services
Affiliations
- Order Of the Eastern Star
- Heroines of Jericho
- Order of the Golden Circle
- Ladies of the Circle of Perfection
- Daughters of the Ancient Egyptian Arabic Order Nobles of the Mystic Shrine of North and South America
- Guild court
- National Rifle Association of America
Certification
License - Notary, Loan Signing Agent, Wedding Officiant
- Certified - CCW Instructor, Pistol, Rifle, Refused to be a victim, Personal Protection in the Home, Personal Protection Outside the Home
Languages
Spanish
Full Professional
English
Full Professional
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
- Volunteering
- Backpacking and Hiking
- Team Sports
- Rock Climbing
- I enjoy helping others and giving back to the community
- Documenting and sharing travel experiences
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Fundraising Events
- I participate in a variety of outdoor recreational activities
- Reading
- Volunteering at community kitchens and food-related charities
- Volunteer Work
- Road Trips
- Personal Development and Self-Improvement
Timeline
Salesperson
Kay's Jeweler's
11.2023 - Current
Personal Care Assistant
Healthy Life
03.2021 - Current
Receptionist
Serenity Funeral Service
09.2020 - 03.2022
Retention Customer Service Representative
Cox Communications
11.2013 - 11.2020
High School Diploma -
Van Nuys High School