Sarah Foy
Buffalo
Summary
Offering well-developed communication and leadership abilities, with keen interest in growing within customer service field. Brings strong aptitude for learning and quickly adapting to new environments and procedures. Ready to use and develop problem-solving and organizational skills in Customer Service Supervisor role.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Imperial Pizza
Buffalo, NY
03.2018 - Current
- Managed customer feedback collection, contributing to service improvement initiatives.
- Supported training sessions for new team members on customer service protocols.
- Processed customer orders and returns efficiently to streamline operations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated logistics for customer orders.
Customer Service Lead
Mckays Clothing Store
Buffalo NY
03.2017 - 08.2018
- Collaborated with management to establish service standards and performance metrics for the department.
- Analyzed customer feedback to identify trends and drive actionable service enhancements.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Education
High School Diploma -
Mount Mercy Academy
Buffalo NY05-2016
Social Work
Gannon University
Erie PASkills
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
Timeline
Customer Service Coordinator
Imperial Pizza
03.2018 - Current
Customer Service Lead
Mckays Clothing Store
03.2017 - 08.2018
High School Diploma -
Mount Mercy Academy
Social Work
Gannon University