Sarah Garcia
Greenville,CA
Summary
Detail-oriented Patient Access Representative skilled in patient registration, financial counseling, and compliance. Proven ability to enhance patient satisfaction through effective communication and problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Quality Care ER
Greenville, TX
2024.10 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Educated patients on facility services and resources, enhancing their understanding and access to care.
- Assisted patients with insurance inquiries, explaining coverage options clearly.
- Responded to patient inquiries about billing and financial matters, facilitating resolution and improving patient satisfaction.
- Managed incoming faxes for patient registration, ensuring timely processing of information.
Registrar
Hunt Regional Emergency Room
Greenville, TX
2022.08 - 2024.11
- Streamlined patient registration processes in fast-paced emergency room to enhance service delivery.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Collaborated with healthcare staff to expedite patient admissions and improve overall patient flow.
- Utilized electronic health record systems to maintain data accuracy.
- Trained and coached junior staff on office policies and regulations to strengthen team compliance and performance.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
Financial Counselor
HCA Healthcare
Houston, TX
2022.10 - 2023.03
- Advised patients on financial assistance options, enhancing their access to necessary medical services.
- Reviewed and processed patient financial information for eligibility assessments.
- Communicated with insurance providers to clarify coverage details.
- Negotiated payment arrangements with creditors on behalf of clients.
- Maintained accurate records of patient financial interactions and documentation.
- Reviewed bank statements for accuracy and discrepancies, ensuring clients' financial records aligned with accounting standards.
- Prepared detailed reports summarizing each client's progress towards meeting their goals.
Education
Paris Junior College
Paris, TXSkills
- patient registration
- insurance verification
- electronic health records
- financial counseling
- billing procedures
- customer relationship management
Certification
- CPR
- BLS
Timeline
Patient Access Representative
Quality Care ER
2024.10 - Current
Financial Counselor
HCA Healthcare
2022.10 - 2023.03
Registrar
Hunt Regional Emergency Room
2022.08 - 2024.11
Paris Junior College