Sarah Glass
Union City,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Guest Services Associate
Discovery Park of America
Union City, TN
02.2018 - Current
- Greeted customers with energy and enthusiasm, addressing inquiries and guiding them to appropriate locations for a seamless experience.
- Remained highly engaged and deliver exceptional customer service in resolving customer conflicts and complaints.
- Maintained ticket counter and gift shop by cleaning, processing inventory, and rotating stock and displays to ensure a welcoming environment.
- Handled cash and credit card payments of ticket sales and balance all cash payments nightly.
Guest Services and Gift Shop Lead
Discovery Park of America
Union City, TN
07.2022 - 12.2023
- Maintained a model Guest Services program that focuses on an excellent customer experience and ensuring all Guest Services staff maintain excellent guest standards while adhering to Discovery Park of America's policies, systems, and procedures.
- Coordinated day-to-day activities for ticket counter and gift shop operations, including opening and closing procedures, visual displays, restocking, and inventory rotation.
- Efficiently use the ticketing system to maximize ticket, membership, and gift shop sales.
- Collaborate and communicate effectively with Discovery Park of America's departments with emphasis on an open line of communication with Guest Services staff, Guest Services Manager, and Sales Manager about displays, inventory, and sales.
- Assisted in handling guests' concerns, comments, and complaints. Managing and responding to patrons' complaints regarding any Discovery Park or gift shop issues.
- Handled a large variety of complex tasks and prioritize workflow in a fast-paced environment.
- Identified training needs within Guest Services Department and provided targeted coaching to staff to improve service quality.
Education
High School Diploma -
Obion County High School
Troy, TNSkills
- Customer service
- Ticketing system
- Cash handling
- Inventory management
Timeline
Guest Services and Gift Shop Lead
Discovery Park of America
07.2022 - 12.2023
Guest Services Associate
Discovery Park of America
02.2018 - Current
High School Diploma -
Obion County High School