Sarah Gomez
Leander
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and fostering loyalty, notably at Classic Chevrolet. Skilled in relationship management and cash handling, adept at delivering exceptional customer service. Successfully upsold services, contributing to revenue growth. Thrives in fast-paced environments, ensuring attentive service and memorable guest experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Blue Corn Harvest
05.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Applebee's Grill + Bar
08.2023 - 12.2023
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Prepared garnishes by evenly slicing and pitting fruits.
- Served high customer volumes during special events, nights, and weekends.
Service Appointment Coordinator
Classic Cheverlot
03.2021 - 03.2022
- Improved customer satisfaction by efficiently scheduling and confirming service appointments.
- Enhanced customer experience by consistently providing friendly and professional assistance throughout the appointment process.
- Contributed to increased revenue by upselling additional services and maintenance packages during scheduling calls.
- Developed strong relationships with repeat clients, fostering loyalty and promoting referral business from satisfied customers.
Reservations Coordinator
Silverleaf Resorts
07.2014 - 05.2019
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.
- Enhanced cross-departmental collaboration by participating in regular meetings with front desk staff, housekeeping personnel, and catering teams.
- Enhanced guest experience by offering personalized recommendations for on-site amenities, local attractions, and special events based on guests'' interests and preferences.
Education
High School Diploma -
Richland High School
North Richland Hills, TX04-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Relationship management
Timeline
Server
Blue Corn Harvest
05.2024 - Current
Bartender
Applebee's Grill + Bar
08.2023 - 12.2023
Service Appointment Coordinator
Classic Cheverlot
03.2021 - 03.2022
Reservations Coordinator
Silverleaf Resorts
07.2014 - 05.2019
High School Diploma -
Richland High School
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