Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Gordon

Malden,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Sportsbook Supervisor

Encore Boston Harbor
01.2023 - Current
  • Explained different types of wagers and helped new bettors make choices.
  • Overlooked accurate cash transactions and maintained error-free records.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Cage Assistant Manager

Encore Boston Harbor
03.2021 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Cage Cashier

Encore Boston Harbor
05.2019 - 03.2022
  • Processed various cash transactions and answered gaming customer questions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Sales Associate

Speedway
10.2014 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Lowell High School
Lowell, MA
06.2013

Skills

  • Money Handling
  • Time Management
  • Critical Thinking
  • Customer Service and Assistance

Timeline

Sportsbook Supervisor

Encore Boston Harbor
01.2023 - Current

Cage Assistant Manager

Encore Boston Harbor
03.2021 - 01.2023

Cage Cashier

Encore Boston Harbor
05.2019 - 03.2022

Sales Associate

Speedway
10.2014 - 05.2019

High School Diploma -

Lowell High School

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Sarah Gordon