Sarah Guest
Mulberry,Indiana
Summary
Results-driven Program Director with expertise in Medicaid policy, program management, team leadership, and effective communication. Proven ability to enhance operational efficiency and streamline vendor relations for improved service delivery.
Overview
17
17
years of professional experience
Work History
Program Director
State of Indiana
West Lafayette, Indiana
09.2022 - Current
- Ensured timely and accurate delivery of government benefits including Medicaid, SNAP, and cash assistance.
- Coordinated daily operations and directed workflow to ensure efficient service delivery.
- Managed vendor relations to improve service delivery processes.
- Supervised staff performance to ensure compliance with state regulations and enhance program integrity.
- Communicated program updates effectively to diverse audiences, including government officials.
- Provided leadership in developing innovative strategies to achieve program goals.
State Eligibility Manager
State of Indiana
Lafayette, Indiana
08.2009 - 09.2022
- Ensured timely and accurate delivery of government benefits including Medicaid, SNAP and cash assistance.
- Managed team operations, ensuring compliance with state regulations and improving service delivery.
- Developed strategic plans that streamlined departmental processes and improved service outcomes.
- Coordinated training sessions, enhancing staff knowledge of best practices and policy updates.
- Analyzed performance data to identify areas for improvement within the team.
Education
Bachelor of Science - Elementary Education
Johnson University
Knoxville, TN03-2007
Skills
- Program management
- Vendor management
- Compliance monitoring
- Operational efficiency
- Performance analysis
- Staff management
- Staff training
- Team leadership
- Problem solving
- Effective communication
- Benefit delivery
Timeline
Program Director
State of Indiana
09.2022 - Current
State Eligibility Manager
State of Indiana
08.2009 - 09.2022
Bachelor of Science - Elementary Education
Johnson University