Sarah Hanger
Fairfax,VA
Summary
Team leader with extensive experience at Ebels Ace Hardware. Adept in enhancing customer satisfaction and exceeding sales targets through team management and problem-solving skills. Organized, with extensive product knowledge, consistently fostering professional growth, and promoting an efficient and positive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Ebels Ace Hardware
02.2020 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers.
- Managed inventory and stock
- Developed strong working relationships with staff, fostering a positive work environment.
- Trained staff in cashier and floor associate positions
Customer Experience Manager
Michaels Craft Store
10.2023 - 12.2023
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted in-depth analysis of customer feedback to identify trends and areas for improvement.
- Implemented effective sales strategies and plans, consistently achieving or exceeding established sales targets.
- Provided effective customer service to increase customer satisfaction
Education
High School Diploma -
York Community High School
Elmhurst, IL05.2022
Skills
- Customer Relations
- Product and service knowledge
- Teamwork
- Problem Solving
- Organizational Skills
- Time Management
Timeline
Customer Experience Manager
Michaels Craft Store
10.2023 - 12.2023
Assistant Manager
Ebels Ace Hardware
02.2020 - 08.2024
High School Diploma -
York Community High School
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