Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Hess

Salem,OR

Summary

Highly organized, proactive, and punctual with a team-oriented mentality. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support.

Overview

6
6
years of professional experience

Work History

Payroll Clerk

Avamere Skilled Advisors
08.2021 - Current
  • Knowledgeable in using UKG to keep track of employee documentation, keep employee profiles updated, and process payroll
  • Duties include: running and training others how to run payrolls and facilitate proper documentation and updates for employee profiles, auditing and/or correcting incorrect employee profiles, verifying and keeping facilities accountable for working within parameters of company policy, collaborating with different departments to ensure upkeep of appropriate policies and facilitate cooperation when working with mergers, verifying new hire and termination documentation, as well as working alongside federal, state, and corporate companies to supply necessary reporting and information.

Cashier

Thriftway
02.2021 - 08.2021
  • Responsible for processing cash, debit, credit, and check transactions using a cash register or other point-of-sale system in a retail environment
  • Duties include balancing the cash register, making changes, recording purchases, processing returns, scanning items for sale, training new hires for this position.

Manager

The UPS Store
03.2020 - 02.2021
  • Create labels to ship and track packages, manage mailbox holders accounts as well as house accounts
  • Manage orders for supplies and shipments
  • Keep colleagues on track as well as keeping the store in order
  • Rectify problems with customers as well as resolve issues between upper management and current staff.
  • Train new staff.

Customer Service Representative

Thriftway
08.2018 - 02.2020
  • Use Western Union to send money, pick up money, pay bills, load money onto cards, etc.
  • Print money orders, sell lottery tickets, cigarettes, and verify IDs.
  • Sort and place tags as well as assist stocking on freight days.
  • Greet customers to facilitate services, determine service needs, and accurately input orders into electronic systems.
  • Cultivate strong value-added relationships with customers by delivering product knowledge to drive business development.
  • Uphold privacy and security requirements established by Western Union regulatory agencies.
  • Address customer service inquiries quickly and accurately..
  • Train new hires for this position.

Cashier

Fred Meyers
08.2018 - 12.2018
  • Worked closely with front-end staff to assist customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maximized customer satisfaction by assisting customers to complete purchases, locating items, and signing up for rewards programs.

Education

Bachelor of Arts - English Education

Grand Canyon University
Phoenix, AZ
09.2025

Bachelor of Arts - English Education

Portland Community College
Portland, OR
06.2021

Diploma -

Newberg Senior High School
Newberg, OR
06.2018

Skills

  • Customer Service
  • Customer Care
  • Customer Support
  • Assessments Sales Skills
  • Team-building

Timeline

Payroll Clerk

Avamere Skilled Advisors
08.2021 - Current

Cashier

Thriftway
02.2021 - 08.2021

Manager

The UPS Store
03.2020 - 02.2021

Customer Service Representative

Thriftway
08.2018 - 02.2020

Cashier

Fred Meyers
08.2018 - 12.2018

Bachelor of Arts - English Education

Grand Canyon University

Bachelor of Arts - English Education

Portland Community College

Diploma -

Newberg Senior High School

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