Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Sarah Hila

Clinton Township,MI

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Jams Brunch
09.2022 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Johnnys Black's Public House
06.2019 - 08.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server/Manager

Col's
08.2019 - 05.2020
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.

Education

Journalism -

Macomb Community College
Warren, MI

High School Diploma -

Chippewa Valley High School
Clinton Township, MI
06.2014

Skills

  • White Glove Service
  • Course Suggestions
  • Operational Efficiency and Safety
  • Regulatory Compliance
  • Cash Register Operations
  • Customer Service and Rapport

Languages

Albanian
Native or Bilingual

Timeline

Server

Jams Brunch
09.2022 - 04.2023

Server/Manager

Col's
08.2019 - 05.2020

Server

Johnnys Black's Public House
06.2019 - 08.2022

Journalism -

Macomb Community College

High School Diploma -

Chippewa Valley High School

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