Sarah Hill
Sarasota,FL
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring many years of experience to dynamic new position.
Overview
15
15
years of professional experience
Work History
Front End Supervisor
Costco Wholesale Corp
04.2024 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
Major Sales Supervisor
Costco Wholesale Corp
10.2023 - 03.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Checked store merchandise regularly for proper display and replenishment.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Membership Supervisor
Costco Wholesale
07.2022 - 10.2023
- Delivers customer satisfaction
- Communicated effectively with diverse groups of individuals
- Analyzed and solved problems efficiently.
- Displayed an ability to effectively organize tasks while consistently prioritizing customer satisfaction
- Successfully handled demanding situations by remaining adaptable and composed.
- Managed cash handling and cash cards
- Utilized AS400, WII, STOP, ITMW, IRCI, EOI, IA1, MBA9, LSDT, LSDC and KRI in daily tasks.
- Implemented efficient opening and closing procedures
- Provided information about the advantages of being a member and using Citi Visa cards
- Maintained a clean and organized cashier workspace, leading to increased efficiency.
- Timely completion of Audits
- Scheduled employees efficiently.
- Price and Coupon adjustments
- E-com orders
- Gift card services
- Costco Concierge
- Allstate protection plans.
Front End Supervisor
Costco Wholesale
02.2021 - 07.2022
- Delivers customer satisfaction
- Communicated effectively with diverse groups of individuals
- Analyzed and solved problems efficiently.
- Displayed an ability to effectively organize tasks while consistently prioritizing customer satisfaction
- Successfully handled demanding situations by remaining adaptable and composed.
- Managed cash handling and cash cards
- Utilized AS400, WII, STOP, ITMW, IRCI, EOI, IA1, MBA9, LSDT, LSDC and KRI in daily tasks.
- Implemented efficient opening and closing procedures
- Provided information about the advantages of being a member and using Citi Visa cards
- Maintained a clean and organized cashier workspace, leading to increased efficiency.
- Timely completion of Audits
- Scheduled employees efficiently.
Front End Cashier
Costco Wholesale
08.2020 - 02.2021
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Strong interpersonal communication skills
- Problem analysis and problem solving
- Organizational skills and customer orientation
- Adaptability and ability to work under pressure
- Cash handling and Cash cards
- Working in AS400, WII, STOP, ITMW, IRCI
- Opening and closing procedures
- Explaining Membership benefits and Citi Visa Benefits
- Training Assistants.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
Refunds Clerk & Membership
Costco Wholesale
08.2019 - 08.2020
- Delivers customer satisfaction
- Strong interpersonal communication skills
- Problem analysis and problem solving
- Organizational skills and customer orientation
- Adaptability and ability to work under pressure
- Cash handling and Cash cards
- Explaining memberships in a detailed manner with all the incentives that the Gold and Executive membership has to offer as well as the Citi Visa
- Working in AS400, WII, STOP, ITMW, IRCI
- Opening and closing procedures.
Bartender & Server
Riverhouse Reef & Grill
01.2016 - 01.2019
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions
- Maintained spotless, well-stocked bar organized and ready for any customer demand
- Collected food, wine and appetizer orders from patrons and promoted upsell items
- Performed general cashiering duties, such as authorizing payments and collecting on tabs.
Administrative Assistant
ARA Bradenton Dialysis
11.2016 - 12.2018
- Tracked and submitted employee time sheets to accounting department for payroll processing
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Set up and maintained physical and electronic filing systems
- Processed financial documents including contracts, expense reports and invoices.
Lead Server
Blu Mangrove Grill - Palmetto, FL
10.2015 - 10.2018
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Head Server
Riverhouse Reef & Grill
04.2011 - 10.2015
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Sales Associate
Fossil Inc.
02.2010 - 10.2011
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education
Associate of Arts -
State College of Florida, Manatee-Sarasota
Bradenton, FLHigh School Diploma -
Manatee High School
Bradenton, FL01.2012
Skills
- Customer Service
- Problem-solving skills
- Workflow Management
- Time Management
- Listening Skills
- Staff Supervision
- Multitasking and Prioritizing
- Handling Complaints
- Employee Training
Timeline
Front End Supervisor
Costco Wholesale Corp
04.2024 - Current
Major Sales Supervisor
Costco Wholesale Corp
10.2023 - 03.2024
Membership Supervisor
Costco Wholesale
07.2022 - 10.2023
Front End Supervisor
Costco Wholesale
02.2021 - 07.2022
Front End Cashier
Costco Wholesale
08.2020 - 02.2021
Refunds Clerk & Membership
Costco Wholesale
08.2019 - 08.2020
Administrative Assistant
ARA Bradenton Dialysis
11.2016 - 12.2018
Bartender & Server
Riverhouse Reef & Grill
01.2016 - 01.2019
Lead Server
Blu Mangrove Grill - Palmetto, FL
10.2015 - 10.2018
Head Server
Riverhouse Reef & Grill
04.2011 - 10.2015
Sales Associate
Fossil Inc.
02.2010 - 10.2011
Associate of Arts -
State College of Florida, Manatee-Sarasota
High School Diploma -
Manatee High School