Sarah Holp
Mount Juliet,TN
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Hostess
Darfons Restaurant & Lounge
03.2022 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Server
Pine Creek Golf Course
09.2020 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Retail Sales Associate
Aerie By American Eagle
05.2017 - 09.2018
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Associate of Science - Nursing
South College
Nashville, TN10.2021
Skills
- Bill Computation
- Menu Memorization
- Table Bussing
- Guest Inquiries
- Guest Experience Management
Timeline
Hostess
Darfons Restaurant & Lounge
03.2022 - 10.2022
Server
Pine Creek Golf Course
09.2020 - 08.2021
Retail Sales Associate
Aerie By American Eagle
05.2017 - 09.2018
Associate of Science - Nursing
South College
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