Sarah Hong
Los Angeles,CA
Summary
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Overview
26
26
years of professional experience
Work History
District Manager
Burlington Stores
Los Angeles, CA
08.2024 - Current
Store Manager
Burlington Stores
Los Angeles, CA
11.2017 - 07.2024
- Lead and manage the performance of Assistant Store Managers and Associates using established company policies and standards
- Proactively communicate with the regional support team and Assistant Store managers to build a partnership that helps achieve greater results
- Coordinate merchandise placement, sales promotion activities, and seasonal merchandise through communication and coaching of the ASM and associates
- Ensure the management team is providing all associates with proper orientation, training, and coaching to maximize the associate and customers experience
- Provide leadership and guidance to the management team in solving problems that affect the store's service, efficiency, and productivity
- Implement best practices to ensure adherence to company policies and procedures, monitor store profitability, and manage payroll budget
- Actively address all associate issues and ensure all Human Resources and employment policies are followed within the store
- Ensure adequate security exists, and physical facilities comply with safety codes and ordinances
- Currently district Captain of Customer service and Diversity Equity and Inclusive
- Oversee and effectively managed the district in the absence of DM, act as DM
Operations Manager
TJ MAXX
Santa Monica, CA
02.2010 - 11.2017
- Successfully opened a high-profile flagship store in Santa Monica location
- Mentored, coached, and trained 120+ team members
- Identified inefficiencies and made recommendations for process improvements (Receiving process, Operation Execution)
- Improved both customer service and sizing scores throughout executing company program and teach/train the team
- Managed payroll within budget on a week-to-week basis
- Improved associate productivity to meet company goals for freight process
- Achieved Top 3 store for the region and team of the year in 2011
Expansion/Department Manager
Hennes & Mauritz
Los Angeles, CA
02.2005 - 02.2010
- Successfully opened flagship store in Los Angeles Beverly center and multiple additional locations
- Ensured all stores in west coast positions were filled according to the company matrix.
- Attended job fairs and conducted initial interviews for all new store openings
- Recruited qualified college graduates from multiple university campuses for visual, management, and associate positions
- Acted as district trainer for new hires and facilitated meetings for all local area management
- Successfully opened multiple locations 10+ as a leading expansion manager
- Promoted multiple associates 20-25 to management level roles
- Planned & executed new season floor moves for large volume of team 120+
- Proven record for driving profitable sales and achieving goals
- Worked closely with the district manager to formulate and build the store brand by executing and validating company season start
Store Manager
Forever 21
Baltimore, MD
02.2000 - 02.2005
- Managed store staff to protect company assets, maintained store conditions and presentation, maximized sales and gross profits, ensured excellent customer service and associate engagement
Education
Anne Arundel Community college
Skills
- Leadership skills
- Multi-unit management
- Leadership development
- Business and operations analysis
- Strategic planning
- Goal setting and performance metrics
Timeline
District Manager
Burlington Stores
08.2024 - Current
Store Manager
Burlington Stores
11.2017 - 07.2024
Operations Manager
TJ MAXX
02.2010 - 11.2017
Expansion/Department Manager
Hennes & Mauritz
02.2005 - 02.2010
Store Manager
Forever 21
02.2000 - 02.2005
Anne Arundel Community college