Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Houston

Visalia,CA

Summary

My goal is to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. I am an organized medical professional with extensive experience in surgical coordination. Known for optimizing surgical schedules and enhancing patient care through effective communication and meticulous planning. Reliable team player who adapts to changing needs and consistently achieves results.

Overview

7
7
years of professional experience

Work History

Surgical Coordinator/Receptionist

Sierra Ambulatory Surgery Center
05.2022 - Current
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.

Administrative Assistant

Barnes Dental
12.2021 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Optician/Biller/Back office Technician

Steed Family Eyecare
08.2020 - 12.2021
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.

Scribe/ Back office Technician

Visalia Eye Center
05.2018 - 08.2020
  • Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
  • Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
  • Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
  • Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
  • Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
  • Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills.
  • Selected appropriate ICD-10 and CPT codes for records.

Education

California Certified Medical Assistant - Medical Assisting

San Joaquin Valley College
Visalia, CA
05.2018

Skills

  • Strong Communication Skills
  • Insurance Verification
  • Professionalism and Confidentiality
  • Patient coordination
  • Data Entry Efficiency
  • Medical Office Experience
  • Resourcefulness and Initiative
  • Healthcare Compliance Understanding
  • Scheduling expertise

Timeline

Surgical Coordinator/Receptionist

Sierra Ambulatory Surgery Center
05.2022 - Current

Administrative Assistant

Barnes Dental
12.2021 - 05.2022

Optician/Biller/Back office Technician

Steed Family Eyecare
08.2020 - 12.2021

Scribe/ Back office Technician

Visalia Eye Center
05.2018 - 08.2020

California Certified Medical Assistant - Medical Assisting

San Joaquin Valley College

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Sarah Houston