Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Hughes

North Canton,OH

Summary

Positive and dedicated professional with exceptional customer service skills developed at Shale Craft Coffee. Proven ability to foster relationships and anticipate customer needs while efficiently managing cash register operations. A team player committed to creating a welcoming environment and enhancing the overall experience for clients and residents alike.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Shale Craft Coffee
North Canton, OH
07.2022 - 01.2025
  • Crafted and delivered coffee, espresso drinks, blended coffees, and teas.
  • Upheld clean and orderly workspace, allowing coworkers to efficiently find resources and products.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Activities Assistant

Altercare of Hartville
Hartville, Ohio
01.2023 - 05.2023
  • Assisted in the development of activity plans for residents on a weekly basis.
  • Upheld positive quality of life standards for residents of all ability levels.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Kept activities spaces organized, clean and tidy.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Encouraged residents to participate in leisure activities according to their abilities.

Receptionist

Altercare of Hartville
Hartville, OH
01.2023 - 05.2023
  • Assisted with special projects assigned by management when required.
  • Coordinated pick-up and delivery of express mail services.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.

Education

Bachelor of Science - Nursing

Ohio University
Athens, OH
05-2027

High School Diploma -

Hoover High School
North Canton, OH
05-2023

Skills

  • Cash register operation
  • Coordinating orders
  • Exceptional customer service
  • Equipment cleaning
  • Professional demeanor
  • Team player

Certification

  • State Tested Nursing Assistant (STNA)
  • Basic Life Support (BLS)

Timeline

Activities Assistant

Altercare of Hartville
01.2023 - 05.2023

Receptionist

Altercare of Hartville
01.2023 - 05.2023

Barista

Shale Craft Coffee
07.2022 - 01.2025

Bachelor of Science - Nursing

Ohio University

High School Diploma -

Hoover High School

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Sarah Hughes