Sarah Hune
San Antonio,TX
Summary
Dynamic and solutions-oriented leader with 14+ years of progressive experience in commercial services, sales support, and member relationship management. Known for developing high-performing teams, optimizing workflows, and strengthening cross-functional collaboration. Adept at balancing member needs with organizational goals, improving operational efficiency, and ensuring compliance across complex business processes. Recognized as a trusted SME and mentor with a strong commitment to service excellence.
Overview
14
14
years of professional experience
Work History
Supervisor Commercial Sales & Support
Security Service Federal Credit Union
09.2025 - Current
- Lead daily operations for the Commercial Sales & Support team, including workflow planning, scheduling, and performance oversight.
- Promote and support established sales and service goals through coaching, mentoring, and active leadership.
- Recommend process improvements to enhance efficiency across loan production and call center operations.
- Serve as liaison between Commercial Services and internal business lines (Member Services, MCC, Training, Survivors Assistance, etc.) to resolve complex business member inquiries.
- Maintain and audit departmental procedures in Synergy, ensuring compliance and operational accuracy.
Lead Sales & Support Officer
Security Service Federal Credit Union
10.2021 - 09.2025
- Supported the Manager with daily operations, workload management, reporting, and escalated member issues.
- Acted as primary liaison for business clients and cross-functional departments to ensure seamless service delivery.
- Monitored call flow and phone coverage, providing monthly Genesys Queue trend reports.
- Prepared monthly reports for Business Account Products and supported complex business account openings for the Commercial Lending team.
- Coached team members on business loan and account products to strengthen product knowledge and service quality.
- Served as SME and tester for multiple credit union projects, contributing to system enhancements and process improvements.
Commercial Services Specialist II
Security Service Federal Credit Union
10.2020 - 10.2021
- Provided phone queue support to ensure SLA compliance and timely assistance for business members.
- Identified business lending needs and cross-sell opportunities through active listening and consultative service.
- Completed Verification of Deposits within SLA requirements.
- Monitored Omina Queue to ensure timely routing and processing of business and commercial loan requests.
Sr. Member Relationship Officer
Security Service Federal Credit Union
11.2011 - 11.2020
- Supported branch management with daily operations, including audits, loan applications, and cash operations.
- Assessed member needs to recommend appropriate products and deepen full-service relationships.
- Created bi-weekly staffing schedules aligned with branch traffic patterns.
- Led team meetings to align staff with branch goals and performance expectations.
Education
Diploma -
William Howard Taft HS
San Antonio, TXSkills
- Leadership & Operations: Team Development, Coaching, Workflow Management, Scheduling, Quality Assurance, Compliance
- Business & Member Support: Commercial Account Onboarding, Business Lending Support, Escalation Resolution, SLA Management
- Technical: Microsoft Office Suite, Genesys, Synergy, Omina
- Professional Strengths: Communication, Integrity, Organization, Prioritization, Sales Orientation, Problem Solving
Timeline
Supervisor Commercial Sales & Support
Security Service Federal Credit Union
09.2025 - Current
Lead Sales & Support Officer
Security Service Federal Credit Union
10.2021 - 09.2025
Commercial Services Specialist II
Security Service Federal Credit Union
10.2020 - 10.2021
Sr. Member Relationship Officer
Security Service Federal Credit Union
11.2011 - 11.2020
Diploma -
William Howard Taft HS