Sarah Jackson
Carson City,NV
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Case manager
Spirit of Hope Inc
Carson City, USA
01.2024 - Current
- Develops individualized care plans and coordinates services and resources
- Monitors clients' progress and outcomes and advocates for clients’ rights and needs
- Communicates with healthcare providers and other professionals and provides support and guidance to clients and families
- Transports clients to and from medical appointments
Concierge
Spa Toscana At The Peppermill
Reno, USA
04.2022 - 01.2024
- Offering friendly and efficient service to customers and handling challenging situations with ease
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills and managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies
- Worked closely with guests, some VIP, or celebrity, with a high degree of respect for privacy and facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience
Hostess/Room Service Associate
Jimmy’s Restaurant
South Lake Tahoe, USA
07.2021 - 08.2022
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions
- Cleared dishes, trays and carts from rooms with discretion and professionalism
- Completed orders with speed and accuracy, maintaining exceptional service standards each day and met guests’ needs by delivering meals and snacks and retrieving additional items
Hostess/Restaurant Busser
Olive Garden
Carson City, USA
03.2019 - 08.2020
- Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning and assisted with moving tables, chairs and other restaurant service equipment within dining rooms
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Refilled drinks and provided extra napkins and silverware to go the extra mile in serving customers
Education
Advanced High School Diploma -
Carson High School
Carson City, NV06.2024
Western Nevada College
Carson City, NV25L- Cable Systems Maintainer and Installer -
25H- Network Communication System Specialist -
Skills
- Clerical Support
- Customer Service
- Communication skills
- Fast Learner
- Time Management
- Electronic troubleshooting
- Network administration
- Tactical fiber and cable wiring
Timeline
Case manager
Spirit of Hope Inc
01.2024 - Current
Concierge
Spa Toscana At The Peppermill
04.2022 - 01.2024
Hostess/Room Service Associate
Jimmy’s Restaurant
07.2021 - 08.2022
Hostess/Restaurant Busser
Olive Garden
03.2019 - 08.2020
Advanced High School Diploma -
Carson High School
Western Nevada College
25L- Cable Systems Maintainer and Installer -
25H- Network Communication System Specialist -
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