Sarah Johnson

Lead Cashier

7 Eleven Gas Station

08.2016 - 05.2024

Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Assisted customers by answering questions and fulfilling requests.
Processed both cash and card purchases and returns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
Checked merchandise multiple times during each shift and restocked products when stock ran low.
Maintained stock to meet expected customer demand.
Responded promptly to requests for assistance, spills and customer inquiries.
Processed refunds and exchanges in accordance with company policy.
Learned duties for various positions and provided backup at key times.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Checked customer identification for alcohol, cigarette, and lottery sales.
Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
Cleaned up gas and other spills in accordance with spill procedures.
Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.