Sarah Karlak
Sales Professional
Lockport,NY
Summary
Experienced General manager with over 11 years of experience in sales. Excellent ability to overcome objections and close sales, while maintaining integrity and earning customer loyalty. Extremely driven to succeed and a fast learner.
Overview
13
13
years of professional experience
Work History
Sales Professional
Reeds Jenss Jewelers
08.2023 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
General Manager
Signet Jewelers (Kay/Jared)
10.2014 - 08.2023
- Drove year-over-year business/sales growth while leading operations at a store level and consistently delivering 5/5 standards.
- Developed and maintained relationships with customers through follow up to build loyalty.
- Provided thoughtful guidance and training to my team members to improve productivity and sales ability.
- Assessed and evaluated performance quarterly to develop targeted improvements and implement changes.
Collections Specialist
Recovery Services
12.2011 - 10.2014
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
Education
GED -
Homeschooled
Albion, NY Skills
Product and service sales
Relationship building
Sales presentations
Timeline
Sales Professional
Reeds Jenss Jewelers
08.2023 - Current
General Manager
Signet Jewelers (Kay/Jared)
10.2014 - 08.2023
Collections Specialist
Recovery Services
12.2011 - 10.2014
GED -
Homeschooled
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