Sarah Kent
Summary
Result-driven District Manager with years of experience leading and overseeing multiple locations for Pizza Hut. Proven track record in driving operational excellence, enhancing customer satisfaction and maximizing profitability. Skilled in team leadership, employee development, strategic planning and organization to achieve company objectives. Adept at managing both small and large teams, optimizing processes, and fostering a positive work environment to ensure high levels of performance and customer service. Strong background in budgeting, cost control, sales growth and time management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
District Manager
TOH Pizza Inc. DBA Pizza Hut
06.2011 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Managed 120-150 team member across various locations, ensuring operational efficiency and achievement of performance goals.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal cost of sales across all locations.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Executed comprehensive training programs for store managers and shift managers, resulting in improved employee performance and customer satisfaction.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built relationships with customers and community to establish long-term business growth.
Cashier
Kroger
06.2006 - 08.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Fostoria High School
Fostoria OhioSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Team development
- Financial management
- Multi-unit management
- Decision-making
- Conflict management
- Budget management
Certification
Servsafe proctor
Timeline
District Manager
TOH Pizza Inc. DBA Pizza Hut
06.2011 - Current
Cashier
Kroger
06.2006 - 08.2009
Servsafe proctor
High School Diploma -
Fostoria High School
Similar Profiles
Ericson FortunatoEricson Fortunato
District Manager at Chaac Pizza Northeast, LLC Dba Pizza HutDistrict Manager at Chaac Pizza Northeast, LLC Dba Pizza Hut
Emre DursunEmre Dursun
General Manager at JIA Pizza Inc dba Domino's PizzaGeneral Manager at JIA Pizza Inc dba Domino's Pizza
Eric EllardEric Ellard
District Manager at MUY Pizza Houston (Pizza Hut)District Manager at MUY Pizza Houston (Pizza Hut)