Sarah Kesterson
Billings
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Customer Service Supervisor/ Operations Supervisor
Kohl's
11.2021 - 06.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Healthcare Provider
IHSS In Home Support Services
06.2017 - 06.2021
- Worked to improve and enhance patient lives through effective and compassionate care. Performed all cleaning and upkeep.
- Supervised daily activities and provided assistance when needed.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Store Manager
Tuesday Morning
09.2014 - 06.2017
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Trained over 50 Employees on POS systems.
Store Manager
Taco Bell
09.2011 - 04.2013
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Approved regular payroll submissions for 20 employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Education
No Degree -
Sierra College
Rocklin, CA04.2012
GED -
Roseville Adult School
Roseville Ca 09.2011
Skills
- Customer Relations
- Reliable and Responsible
- Detail-Oriented
- Problem Solving
- Payment Processing
- Cash Handling
- Credits and Refunds
- Complaint Resolution
- Feedback Acceptance
- Customer Transactions
- Cash Register Operations
- Adaptable and Flexible
- Return and Exchange Processing
- Point of Sale Software
Timeline
Store Manager
JOANN Fabrics and Crafts
06.2024 - Current
Customer Service Supervisor/ Operations Supervisor
Kohl's
11.2021 - 06.2024
Healthcare Provider
IHSS In Home Support Services
06.2017 - 06.2021
Store Manager
Tuesday Morning
09.2014 - 06.2017
Store Manager
Taco Bell
09.2011 - 04.2013
No Degree -
Sierra College
GED -
Roseville Adult School
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