Sarah Kesterson
Billings
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
2833 King Ave West Billing Mt
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Customer Service Supervisor/ Operations Supervisor
Kohl's
3900 King Ave West Billings Mt
11.2021 - 06.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Healthcare Provider
IHSS In Home Support Services
Granite Bay, CA
06.2017 - 06.2021
- Worked to improve and enhance patient lives through effective and compassionate care. Performed all cleaning and upkeep.
- Supervised daily activities and provided assistance when needed.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Store Manager
Tuesday Morning
Granite Bay, CA
09.2014 - 06.2017
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Trained over 50 Employees on POS systems.
Store Manager
Taco Bell
Fair Oaks, CA
09.2011 - 04.2013
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Approved regular payroll submissions for 20 employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Education
No Degree -
Sierra College
Rocklin, CA04.2012
GED -
Roseville Adult School
Roseville Ca 09.2011
Skills
- Customer Relations
- Reliable and Responsible
- Detail-Oriented
- Problem Solving
- Payment Processing
- Cash Handling
- Credits and Refunds
- Complaint Resolution
- Feedback Acceptance
- Customer Transactions
- Cash Register Operations
- Adaptable and Flexible
- Return and Exchange Processing
- Point of Sale Software
Timeline
Store Manager
JOANN Fabrics and Crafts
06.2024 - Current
Customer Service Supervisor/ Operations Supervisor
Kohl's
11.2021 - 06.2024
Healthcare Provider
IHSS In Home Support Services
06.2017 - 06.2021
Store Manager
Tuesday Morning
09.2014 - 06.2017
Store Manager
Taco Bell
09.2011 - 04.2013
No Degree -
Sierra College
GED -
Roseville Adult School