Sarah Kjosa

• Oversaw accurate and timely processing of corporate accounts receivable and payable.
• Oversaw all accounting functions for 200+ managed rental properties, ensuring accurate financial reporting and compliance.
• Managed accounts receivable and accounts payable processes for over 40 HOA clients.
• Maintained accurate vendor W9 and insurance certifications to uphold compliance with applicable legal and industry standards.
• Executed accurate compilation and timely reporting of all 1099 documentation for financial transparency.
• Executed monthly bank reconciliations for over 75 accounts, ensuring accuracy and compliance.
• Managed receipt and processing of ACH and credit card transactions, maintaining compliance with financial protocols.
• Delivered financial reports and data to outsourced CPA to facilitate timely tax filing and financial statement preparation.
• Managed yearly renewal process for city and county business licenses to uphold operational legitimacy.
• Human Resource Administration; to include review of employment applications, onboard new employees, coordination of employee benefits, wage review, assist in training, review and adopt policies and procedures as needed, and conflict resolution.
• Managed time sheet collection and approval processes, coordinating with external payroll services to ensure seamless payroll operations.
• Assisted customers with balance inquiries and provided technical support for website access. Resolved issues efficiently to enhance user experience. Supported team efforts in maintaining high customer satisfaction levels.

Assisted customers with inquiries through incoming calls. Provided support for benefit review and claims processing. Offered training to enhance customer understanding of services.

• Oversaw daily staffing and operational management of multi-outlet hotel environment.
• Oversaw inventory tracking and managed ordering processes.
• Managed staff scheduling and enforced discipline to maintain operational efficiency.
• Oversaw customer service operations to improve response times and service quality. Developed training programs for staff to elevate service standards. Cultivated relationships with clients to foster loyalty and retention.