Sarah Kowal
Spokane,WA
Summary
Enthusiastic and motivated second year student with a strong academic record. Accomplished in problem solving, organization and affective communication.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
City of Cupertino
Cupertino, CA
07.2021 - Current
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Kept work area neat, clean, and well-stocked at all times.
- Answered phone calls from customers promptly and courteously.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Managed the budget for all membership activities, ensuring cost-effectiveness.
- Utilized computer systems to process orders accurately and efficiently.
Education
Bachelor of Arts - English
Gonzaga University
Spokane, WA05-2027
Skills
- Customer Service
- Computer Literacy
- Attention to Detail
- Time Management
- Critical Thinking
- Task Prioritization
Timeline
Customer Service Associate
City of Cupertino
07.2021 - Current
Bachelor of Arts - English
Gonzaga University
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