Sarah Larson
Bluff City ,TN
Summary
Proven leader with a track record of enhancing customer service and sales at Poly Pak Plastics. Excelled in office organization and time management, significantly improving team efficiency. Skilled in cash handling and fostering strong customer relationships through exceptional listening skills. Achieved notable guest retention rates by implementing strategic training and operational improvements.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn by Choice Hotels
07.2015 - 09.2021
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected room deposits, fees, and payments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Customer Service and Sales
Poly Pak Plastics
03.2017 - 12.2020
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Boosted team morale and efficiency by organizing regular training sessions on customer service and sales techniques.
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Trained new staff members on best practices for customer service and sales within the pro shop environment.
General Manager
Crossings By Grandstay
08.2012 - 07.2015
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
High School Diploma -
Waseca High School
Waseca MN06-2008
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Verbal and written communication
- Office Organization
Timeline
Customer Service and Sales
Poly Pak Plastics
03.2017 - 12.2020
Front Desk Receptionist
Comfort Inn by Choice Hotels
07.2015 - 09.2021
General Manager
Crossings By Grandstay
08.2012 - 07.2015
High School Diploma -
Waseca High School
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