Sarah Latta
Fayetteville,North Carolina
Summary
To provide healthy, consistent and reliable leadership and be a wonderful example to coworkers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
American Income Life Insurance Company
Fayetteville, North Carolina
03.2024 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Scheduled meetings with prospective clients to discuss available products and services.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
STEM Teacher Assistant
Rockfish Hoke Elementary School
Raeford, NC
08.2022 - 02.2024
- Organizing and preparing lesson plans for K-5th grade classes
- Communicating information in a proper way for the age group of students
- Have an understanding about Science, Technology, Engineering and Math
- Working with other teachers to ensure students are all on the same page
- Communicating homework to students in a clear and concise way
- Providing stimulating hands-on experiences for the students so they may understand the lesson better
- Have classroom management.
- Developed and implemented lesson plans that incorporated technology-based activities to enhance student learning.
- Integrated project-based learning into classroom activities for a more hands-on approach.
Flagger
Wright Traffic Control
Fayetteville, NC
05.2022 - 08.2022
- Set up, maintain, and remove temporary work zones
- Including warning signs traffic cones and rumble strips according to TSSA & DOT regulations
- Load and unload work zone equipment to and from the company vehicle
- Drive the company vehicle two and from job sites in a safe manner
- Complete all paperwork in a timely manner
- Where to maintain proper PPE in accordance with Wright's specific policy
- Read and comprehend the right safety manual employee handbook.
Sales Associate
Tractor Supply
Fayetteville, NC
05.2021 - 04.2022
- Execute assigned basic, promotional, and seasonal merchandising activities
- Perform opening and closing procedures
- Assessed store conditions and assign duties
- Recovery of merchandise
- Participate in the mandatory freight process
- Perform regular and promotional price change activities
- Resolve customer complaints issues and ensure the customer has a positive experience
- Operate cash register slash computer supervising cash handling procedures
- Assist team members with the appropriate application of policies and procedures
- Complete all documentation associated with any of the above job duties.
Part-Time Sales Associate
Journeys
Fayetteville, NC
12.2020 - 06.2021
- Meet and exceed personal sales goals and standards of performance
- Be aware of store sales goals
- Provide a fun full-service experience to all customers
- Complete all point of cell functions as required
- Complete all assigned tasks and responsibilities promptly
- Perform all operational/loss prevention procedures accurately according to policies
- Maintain store appearance and stockroom organization
- Effectively communicate all store needs to management
- Complete all required training.
Part-Time Sales Associate
Build-A-Bear Workshop
Fayetteville, NC
08.2020 - 06.2021
- Providing the experience includes, but is not limited to assisting with choosing, stuffing, dressing, naming, and purchasing customers' new furry friends while maintaining store visual and housekeeping standards
- Knowledge of current store sales, contributing metrics, and conversion goals with ownership of individual contribution
- Make a connection with guests by providing a personalized approach welcoming and greeting all guests with a smile while being genuine and sincere
- Follow our 'Experience First' approach to assist guests through the entire BABW experience
- Engaging guests in conversation by using open-ended questions to assess the reason for the visit and to make the experience personal.
Customer Service Representative
Sykes Enterprises, Inc.
06.2019 - 04.2020
- Ensures delivery of excellent customer service through fast and accurate processing of orders, and communication, in coordinating with other departments to resolve inquiries
- First point of customer contact for general inquiries like pricing, products, scheduling, etc
- Build and maintain a business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
- Multitask and navigate through multiple systems
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice chat and/or e-mail communications.
Education
Associates in General Education -
Fayetteville Technical Community College
Associates in Arts in Fine Arts -
Fayetteville Technical Community College
Skills
- Customer Service
- Lead Development
- Account Management
- Negotiation abilities
- Policy Knowledge
- Client Account Management
- Display Setup
- Money Handling
- Loss Prevention
- Regulatory Compliance
- Time Management
- Teamwork and Collaboration
Certification
- National Society of Leadership and Success, 08/2018 - 05/2015
- General Manager (Hospitality) - Highly Proficient, 10/2021 - Current
- Volunteer at Vacation Bible School (VBS) 5 Years, 07/2012 - 07/2017
- Bright Eyes Award Grant Winner, 12/2022
- North Carolina Insurance Licensure for Life, Accident & Health
Timeline
Insurance Agent
American Income Life Insurance Company
03.2024 - Current
STEM Teacher Assistant
Rockfish Hoke Elementary School
08.2022 - 02.2024
Flagger
Wright Traffic Control
05.2022 - 08.2022
Sales Associate
Tractor Supply
05.2021 - 04.2022
Part-Time Sales Associate
Journeys
12.2020 - 06.2021
Part-Time Sales Associate
Build-A-Bear Workshop
08.2020 - 06.2021
Customer Service Representative
Sykes Enterprises, Inc.
06.2019 - 04.2020
Associates in General Education -
Fayetteville Technical Community College
Associates in Arts in Fine Arts -
Fayetteville Technical Community College
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